Customer Service Representative

Xerox

(Charlotte, North Carolina)
Full Time
Job Posting Details
About Xerox
Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization.
Summary
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries.
Responsibilities
* Possesses effective listening Skills * Demonstrates the ability to control emotions. * Take responsibility and demonstrate ownership in related tasks. * Recovers quickly and ability to overcome rejection * Comfortable talking about money and financials. * Strong desire for success and commitment to doing “what’s right for success” * Can establish early bonding and builds rapport with prospective members * Uncovers needs and matches those needs to membership
Ideal Candidate
* 18 Years of Age or Older H.S. Diploma or G.E.D. Certificate Possess a minimum of 6 months customer service in a call center or strong customer service background Score acceptably on job related testing assessments / ability to type 30 wpm Ability to pass a Background Investigation and Drug Screen Ability to complete every single day of training All other duties as assigned Eoe * We are seeking candidates able to work any scheduled shift between 5:00am and 2:00am including a Saturday and or a Sunday

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