Data Analyst/Administrator

Founded in 2000, ForestEthics is a nonprofit environmental coalition operating in Canada and the United States. Our mission is to protect Endangered Forests and wild places, wildlife, and human wellbeing. We catalyze environmental leadership among industry, governments and communities by running hard-hitting and highly effective campaigns that leverage public dialogue and pressure to achieve our goals.

Reporting to the Development Director and working closely with ForestEthics’ Fundraising, Digital, and Campaign departments as well as outside consultants, the Data Analyst/Administrator is responsible for the administration and development of ForestEthics’ Salesforce CRM, related engagement tools, and overall systems/data analysis and reporting. This includes, and is not limited to, data processing methods and processes and report/query development to support the overall outreach strategies of ForestEthics.

Responsibilities

• Administer and manage ForestEthics’ engagement tools (Silverpop, Classy, Action Network) and fundraising database (Salesforce) including API and data sync, contact management, and financial tracking
• Liaise with fundraising, campaign, and digital teams to support technical design and implementation and ensure effective data integration/extraction
• Provide verification and recommendations for data selection criteria and query development to generate strategies for supporter engagement and fundraising
• Work as an expert on how to apply digital tools, strategies, and innovations toward multiple campaign, engagement, and fundraising goals
• Analyze supporter engagement metrics including, but not limited to: supporter actions, fundraising appeals, list purchases, and new prospect identification
• Based on internal needs and data structures, design, implement, and monitor intuitive fundraising and engagement dashboards
• Extract and process data according to stakeholder needs; provide additional data support as needed
• Provide training and support for all engagement and fundraising systems to appropriate stakeholders
• Identify opportunities to improve processes through utilities; lead the design and implementation of solutions
• Manage special projects and other duties as assigned

• Minimum two years experience working with and integrating engagement or development databases
• Bachelor’s degree or equivalent experience
• Deep knowledge of Salesforce administration
• Technical proficiency with a suite of data management tools
• Knowledge of innovations in digital and offline supporter engagement