Senior Experience Designer

FiveStars is the easiest way for local businesses to deliver great customer experiences, in and out of store. Through unique rewards, personalized service, and intelligent automated messages, FiveStars helps every customer feel like a VIP. Founded in 2011 and based in San Francisco, our mission is to help businesses and communities thrive by turning every transaction into a relationship.

The Experience Design (XD) team at FiveStars is seeking a senior-level designer to join our team and help lead design innovation and process for our exciting, evolving consumer and business-facing product ecosystem!

* Be a relentless advocate for user-centered design across our product ecosystem * Collaborate with the Director of Design to bring strategic design thinking into all of our decision making and to share and disseminate design knowledge and experience throughout the company * Act as design lead for a project or several projects; manage relevant tracks of work for and mentor junior designers on project teams * Partner with product management and development leads to set product direction, validate design decisions and concepts, and deliver value to internal stakeholders and external users * Communicate proposed design solutions effectively, as sketches, wireframes, and/or prototypes * Visualize and communicate interdependencies of design decisions across products in our platform * Always ask why, and lead your cross-functional team to take their design thinking and decision making up a level of abstraction * Collaborate effectively with developers and other designers to identify and validate hypotheses, then solve design problems elegantly, agilely and effectively across touchpoints and functional areas * Participate fully in XD design critiques and be prepared to lead cross functional design critiques (soliciting, giving, and receiving actionable feedback) * Lead planning, methodology, and synthesis of user research, including methods such as: contextual interviews, task analysis, mental models, personas, journey maps competitive analysis, paper and interactive prototyping * Be prepared to share design, research, and other knowledge insights to the rest of the company, to customers, or the design community at large * Lead and facilitate analytical testing, data collection, synthesis, and analysis, seamlessly integrate data from cross functional teams into design process * Sketch, try, make mistakes, cry, learn, laugh, do it again

* Degree or certificate in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field * 5+ years relevant work experience in User Experience/Experience Design * Portfolio of design work that demonstrates design thinking and team collaboration, including demonstrated expertise with cross-platform, cross-device, and cross-persona design problems * Demonstrated design leadership and communication abilities with cross functional and multifunctional teams * Ability to develop creative approaches to solving complex user experience problems and to convey ideas in a tangible and effective format * Knowledge of a variety of user research methods; demonstrated understanding of the capabilities and limitations of various research methods * Demonstrated ability to analyze and prioritize end users' workflows, needs and desires, and to effectively transform this analysis into design solutions * Experience leading a product through multiple iterations of design/ship/evaluate * Expert-level verbal, visual, and written communication skills * Humility, courage, and kindness * Demonstrated design leadership and communication abilities with cross functional and multi-functional teams * Ability to develop creative approaches to solving complex user experience problems and to convey ideas in a tangible and effective format * Knowledge of a variety of user research methods; demonstrated understanding of the capabilities and limitations of various research methods * Demonstrated ability to analyze and prioritize end users' workflows, needs and desires, and to effectively transform this analysis into design solutions * Experience leading a product through multiple iterations of design/ship/evaluate * Expert-level verbal, visual, and written communication skills * Embodiment of company values: authentic relationships, shared humility, warrior spirit, joy every day