Retail Store Manager

FedEx Corp. provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $46 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand.

As a Retail Center Manager – Bench, this position will be trained in all aspects of running a retail business for FedEx Office. Training takes place in one or more FedEx Office retail store locations with a focus on all aspects of running the business . After successful completion of training, the candidate must be open to potential relocation and have the ability to be placed within the specified geographic region.

• Achieve company objectives for sales and profit performance and customer experience objectives within the assigned retail center
• Direct supervision of team members, including responsibility for:
• Hiring of all team members and monitoring new hire orientation procedures
• Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)
• Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment
• Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team members
• Ensuring a positive customer experience
• Ensure the maintenance of fiscal reporting procedures within the retail center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies
• Monitor and direct marketing activities within the retail center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc.
• Recommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materials
• Ensure federal/state law safety requirements are established within the retail center. In addition, may be required to perform quarterly safety inspections of the retail center
• Ensure team members within the retail center are consistently complying with FedEx Office Policies and Procedures
• Ensure retail center cleanliness
• Ensure execution of internal processes
• All other duties as needed or required

• 3+ years of related retail experience, including 1+ years of prior progressively responsible supervisory experience required
• Advanced level of reading, writing and mathematical ability
• Proven ability to lead, direct and supervise
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• Must be open and able to commute or relocate within the geographical area
• Bachelor’s Degree or equivalent experience