Group Sales Account Manager

EF provides life-changing education for global citizens. For over 50 years, our mission has been to give confidence and freedom to people of all ages, nationalities and backgrounds.

The Go Ahead Group Travel team partners with group leaders across North America to assist them in developing travel programs for friends, family, coworkers, community members and organizations. As Account Manager, you’ll be part of Go Ahead’s sales and service team responsible for growing the business and ensuring a remarkable customer experience. As an Account Manager, you will use your keen attention to detail and passion for travel to support Group Coordinators with all aspects of their tour. You want to understand the minutiae of every trip, follow-through with every request and go above and beyond to ensure the Group Coordinator has a great experience leading up to departure. Your role is to quickly and efficiently respond to all customer requests as well as provide proactive, anticipatory service.

* Initiate and follow-up on customer requests with other Go Ahead departments * Maintain an in-depth knowledge of our product, processes, and internal systems * Speak with customers regarding inquiries about booking, payments, passports and other pre-departure topics * Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to their tour

Attention to detail, systems savvy, creative problem solving skills, patience, integrity and energy are essential qualities for this role. * A college grad with 2+ years of experience * A self-starter who dives head first into difficult tasks * A lover of details * A positive presence with the ability to communicate with a wide varieties of customer and coworker personalities * A creative solutions-finder * A natural team-member who wants to invest in our company and our team * A US Citizen or has the legal right to remain permanently in the US