Sales Support Analyst

Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.

Support sales organization through customer, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to online/offline order administration, order fulfillment and communication. Evaluates and implements improvements to sales programs and processes including: anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.

* Provides pre-sales and/or post-sales operational support * Manages order fulfillment * Researches customer or order problems, and delivers solutions working cross-functionally to resolve * Liaises between the customer/partner and sales organization * Focuses on delivering a positive customer or partner experience * Facilitates product and sales information flow * Drives sales operations process improvements * Serves as interface for order status and handles order escalation and SKU management * May serve as primary interfaces with other internal functions, based on BU and/or regional requirements * May be responsible for influencing sales behavior and capabilities

* 5 plus years of overall work experience to include 2 plus years of previous/current sales knowledge * Knowledge of basic principles, methods, technologies and practices of a professional/technical field * Apply a basic understanding of the underlying principles of a professional discipline - typically obtained through formal study * Ability to relate actual day-to-day work to business