Account Manager

Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust the Fastly edge cloud platform to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand.

The Account Manager will be part of our growing Account Management team and work with Sales, Customer Support, Product and technical teams to provide our customers a seamless experience. You will be responsible for creating and managing relationships, maintaining account health, providing product feedback and being a customer advocate. In this role, you will work with internal and external stakeholders and will need to balance multiple requests. Success in this role directly ties to the value we provide our customers.

• Maintain and grow customer spend with Fastly as a trusted advisor
• Own overall relationship with identified clients - be their go-to person at Fastly
• Actively engage with customers to understand their business via formal and informal methods
• Provide education to customers around new products and features as well as related industry-based knowledge
• Monitor relationship and account health developing long term strategy plans to ensure mutual success
• Collaborate with the product, marketing and sales teams to provide feedback for ongoing customer support

• Bachelors degree or equivalent in related field of study with 2+ years of proven track record in customer communication
• Strong project management skills, high detail orientation and exceptional organization skills
• Thrives in a multi-tasking environment, with an ability to adjust priorities
• Excellent writing and communication skills
• Strong customer service; professional and friendly demeanor
• Reputation for integrity and dedicated work ethic with desire for ownership of process success
• Technical background highly valued