Senior Network Support Specialist

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Senior Network Support Specialist. Our client is a Managed Services Provider maintaining more than 100 clients around the Chicago and Milwaukee areas in a variety of industries and company sizes. This position will provide level 2 and 3 technical support to end users, helping them to manage all of their technology, including connectivity issues, Windows Server issues, phones, and printers. The ideal candidate works well in a fast paced environment and loves to learn. Having a customer focused attitude with strong interpersonal skills is essential, along with a strong technical aptitude. This is a fast paced environment that will give you an amazing opportunity to advance your technical skills very quickly, in a fun environment with good people.

* Across disparate clients, maintain, support, and manage a highly reliable systems and network infrastructure, including servers, desktops, firewalls, switches, routers, and VoIP * Experience with Microsoft Windows 2003, 2008, 2012 system administration * Experience with Cisco, Sonicwall, or similar router and layer 3 technologies * Experience with Microsoft SQL and SharePoint * Experience with Microsoft Exchange 2003, 2007, 2010, and 2012. * Experience with virtualization (Hyper-V and VMware) * Experience with advanced storage technology (SAN, NAS, SMB) * Experience supporting on premise and hosted VoIP solutions * Utilize strong client service skills, including drawing out clients’ business needs, and then identifying and implementing the technical solutions to meet those needs * Run quarterly meetings with clients to provide strategic guidance to better align technology with their business goals * Work with Project Manager and larger support team to identify, scope and implement key projects for clients * Act as a senior troubleshooting resource for our larger support team * Manage and provide strategic direction for our technology management platform * Respond to necessary Helpdesk requests that come in to our client management system (ConnectWise) * Respond to any critical or emergency network needs

* Technology degree or equivalent combination of education and experience * At least four years of proven success working with computer technology in a business environment * Exceptional interpersonal skills, including the ability to project confidence and win client trust with strong solutions and consistent follow through * Proven ability to creatively, flexibly and quickly solve sophisticated technical problems, as well as an aptitude for learning new technology and software * Proven experience of multitasking in a fast-paced environment * Ability to lead without management responsibility, and collaborate well within a team environment **Working Hours:** * Normal hours of work will be between 8:00 am-5:00 pm; Our standard support hours are 7 am – 7 pm * Hours may vary and will require evening and weekend work as directed by company needs * Will be required to perform on-call rotational network support in the evenings and on weekends approximately one week per month **Travel:** - Required to have a car to travel to clients as needed (two days per week on average) **Nice to have skills:** - ConnectWise - CCNA, CCNP, a plus (company will reimburse for successful completion of relevant certifications!)