Account Manager

Digilant was founded by the Rodés Family through their family office of Inversiones y Servicios Publicitarios (ISP) and continues to be fully owned by them.

Reporting into the Supervisor of the Account Managers, the Account Manager supports the agency sales efforts and on-going account maintenance. This position is responsible for coordinating the day-to-day management of brand-direct and agency clients for regions that include the central states. This position also collaborates with the assigned Ad Operations team to aid in the day-to-day operations, client deliverables, relationship management, and issue resolution.

* Review proposals submitted from the AdOps team to ensure that all the client’s requests are addressed. * Work with internal teams to oversee and monitor ongoing campaign performance, ensuring campaigns are executed properly and according to client expectations. * Coordinate and send client deliverables. * Example – client reports: coordinate data delivery from product & ops teams, pull additional data from Digilant system, compile and format reports. * Foster relationships with both agency clients and vendors. * Accompany Sales on external meetings and presentations when applicable. * Support Supervisor & Director in responding to client requests and special projects as necessary. * Facilitate and lead internal campaign status meetings. * Manage timelines and coordination of resources for deliverables owned, i.e. client wrap-up reports. Ensure deliverables are aligned and implemented across all teams to meet client’s goals and objectives. * Assist with the on-boarding and training of new hires, support the account team in responding to client requests and special projects as necessary. * Facilitate and lead internal campaign status meetings and help schedule client calls. * Manage client order administrative processing. * Assist with formatting and design of internal and external presentations (typically in PowerPoint).

Key Competencies: * Critical thinking and proactive approach toward client service * Excellent communication skills * Desire to advance into a Sales or Account Director type role * Enjoys planning and organizing events * White glove philosophy of customer service Preferred Work Experience: * 2+ years interactive online media planning & buying or account management in the tech industry * Ad Agency or in-house Brand Marketing experience a plus * Previous direct client account management