Account Manager

Digilant was founded by the Rodés Family through their family office of Inversiones y Servicios Publicitarios (ISP) and continues to be fully owned by them.

Reporting into the Supervisor of the Account Managers, the Account Manager supports the agency sales efforts and on-going account maintenance. This position is responsible for coordinating the day-to-day management of brand-direct and agency clients for regions that include the central states. This position also collaborates with the assigned Ad Operations team to aid in the day-to-day operations, client deliverables, relationship management, and issue resolution.

• Review proposals submitted from the AdOps team to ensure that all the client’s requests are addressed.
• Work with internal teams to oversee and monitor ongoing campaign performance, ensuring campaigns are executed properly and according to client expectations.
• Coordinate and send client deliverables.
• Example – client reports: coordinate data delivery from product & ops teams, pull additional data from Digilant system, compile and format reports.
• Foster relationships with both agency clients and vendors.
• Accompany Sales on external meetings and presentations when applicable.
• Support Supervisor & Director in responding to client requests and special projects as necessary.
• Facilitate and lead internal campaign status meetings.
• Manage timelines and coordination of resources for deliverables owned, i.e. client wrap-up reports. Ensure deliverables are aligned and implemented across all teams to meet client’s goals and objectives.
• Assist with the on-boarding and training of new hires, support the account team in responding to client requests and special projects as necessary.
• Facilitate and lead internal campaign status meetings and help schedule client calls.
• Manage client order administrative processing.
• Assist with formatting and design of internal and external presentations (typically in PowerPoint).

Key Competencies:

• Critical thinking and proactive approach toward client service
• Excellent communication skills
• Desire to advance into a Sales or Account Director type role
• Enjoys planning and organizing events
• White glove philosophy of customer service

Preferred Work Experience:

• 2+ years interactive online media planning & buying or account management in the tech industry
• Ad Agency or in-house Brand Marketing experience a plus
• Previous direct client account management