Regional Facility Manager

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 43,000 employees in more than 60 countries provides deep local and global insights that create significant value for occupiers and investors around the world.

**Duties & Responsibilities:** - Ensure complete understanding of contract obligations initiate audit & control systems to ensure statutory, policy and contractual commitments are met. - Ensure and direct the team to be customer focused within all areas of operational activities and that effective relationships are maintained with key client contacts. - Analyze and develop financial plans and specific goals for cost control / reduction and ensure that these goals are met or exceeded. - Provide leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. - Develop and maintain relationships with facility team leaders driving the operational and strategic goals. - Support effective business communication providing advice, leadership, and setting expectations while making direct contributions during team meetings, client briefings and monthly reporting as appropriate. - Ensure optimum staffing structures operate across the portfolio balancing expense with the delivery of service excellence. - Ensure portfolio is staffed by fully competent teams, taking direct responsibility for the appointment of qualified personnel and that effective succession plan is in place. - Ensure Senior FM’s, Site FM Mangers & Coordinators maintain accurate and reliable management reporting, producing required customer reports - Take the lead, supporting the FM Management teams to develop proactive approach to: - Monitor sub contractors performance - Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements - Identify and recommend remedial actions and process changes - Ensure all required policies and procedures are adopted and used on site - Ensure all works are competently completed, comply with legislative, environmental, Health and Safety requirements minimize commercial risk to the business. - Any other duties as and when required - Create and present Monthly Metrics reports identifying results and better practices

**Requirements:** - Experience and Education - Bachelor’s degree or commensurate experience. - At least 10 years’ experience in facility or property management with at least 10 years’ experience with large multi site portfolio operations in a team leader role across more then 200 sites - Working experience with accounting systems as well as internal and external audit functions required - Experience as a regional head including business planning, budgeting, personnel management and staff modeling - The successful candidate must be able to demonstrate commercial acumen in areas of improving business performance at a strategic and practical level - Excellent understanding of operational cost control, vendor management and quality assurance - Candidate must have the capability to manage, coach and counsel a team of facility management professionals in the performance of their duties and identified goals and objectives including remote team - Must be a strong team player with an ability to build effective working relationships with individuals, other department heads and client representatives - Energetic, lateral thinker with an enquiring mind and a commercial approach - Experience in the development and implementation of programs to drive out cost inefficiencies - High degree of personal drive and motivation to succeed - Good communicator (written and verbal), with high quality report writing skills - Ability to learn quickly and keep abreast of developments - Committed to achievement of assigned goals and targets - Ability to multi-task and maintain progress on multiple projects and processes