Senior IT Support Engineer

ComScore

(Portland, Oregon)
Full Time Travel Required
Job Posting Details
About ComScore
comScore is the cross-platform measurement company that precisely measures audiences, brands and consumer behavior everywhere. We are creating the new model for a dynamic cross-platform world. In January 2016, comScore and Rentrak Corporation – two leaders in measurement innovation – united to establish new currencies for understanding consumers’ multiscreen behavior at massive scale.
Summary
The Senior IT Support Engineer will use established analysis techniques to provide IT support to internal end-users. Responsible for configuring and setting-up desktops and laptops; consults with users to troubleshoot software and hardware issues and finds resolutions; publishes resolutions onto comScore’s wiki FAQ page and manages teleco systems. Evaluate hardware and software solutions and make recommendations to senior management.
Responsibilities
* Experience to our colleagues. * Owns assigned technical support area (i.e. phone system and/or video conferencing), maintains the infrastructure, manages the system and performs upgrades * Serves as point of contact for assigned area of expertise * Develops and sets laptop imaging standards and configurations standard * Performs advanced system configurations, back-ups and system level changes * Provides IT support through the ticketing system * Trains, mentors and coaches’ others * Troubleshoot technical issues with hardware, software and all user devices. * Install and configure software, related hardware and mobile devices for all users both remote and local. * Configure and deploy equipment for new users and provide technical training as needed. * Create and maintain documentation on standard operating procedures. * Create and maintain technical documentation for the IT Support knowledgebase. * Evaluate software and hardware solutions for use in the comScore environment. * Manage advanced projects as needed.
Ideal Candidate
* Bachelor’s degree in Computer Science or 5+ years of professional experience servicing and supporting small and medium business networks and/or products in a Tier 2 support role. * 3+ years’ experience with Mac (IOS systems) * 3+ years’ experience in implementing and supporting Microsoft operating systems, wide variety of applications, and networking technologies. * 3+ years’ IT leadership experience. * 3+ LAN, WAN and VoIP phone systems experience * Linux experience preferred * Highly motivated and goal oriented with strong focus on providing a superior customer service * Demonstrable experience supporting local and remote offices. Occasional travel required within Portland * Effective relationship management, communication, and presentation skills with demonstrated success dealing effectively with customers, vendors, peers and senior management. * Experience with troubleshooting software and hardware issues
Compensation and Working Conditions
Reports to Manager, IT Support
Portland, Oregon
Skills Desired
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  • Hardware
  • Information Technology
  • iOS
  • Linux
  • Mac
  • Technical Support
  • Troubleshooting
  • Technical Documentation
  • WAN
  • Computer Science
  • Phone System
  • Local Area Network (LAN)
  • Ticketing System
  • VoIP Phone Systems
  • Networking Technologies
  • Software Solutions
  • Microsoft operating systems
  • Video Conferencing

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