Patient Experience Manager

Compass Group North America is the leading foodservice management and support services company. Throughout the US and Canada, Compass Group North America has more than 220,000 associates in all 50 states, ten provinces and two territories. We serve eight million meals a day - from vending and office coffee solutions to restaurants, corporate cafes, schools, arenas, museums, remote sites and more.

If you are looking for a rewarding career where you can make a difference, Compass One is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business. In this position you will directly influence the patient experience during their hospital stay.

* Greets/meets patients as admitted and during stay—contacts approximately 100 patients daily. * Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service. * Identify through interviews, discussions or observations opportunities to improve inpatient experience. * Work collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches”. * Dispatch concerns regarding other department services to appropriate personnel. * Follow-up on every concern to ensure that resolution occurs and that patient perceives this resolution. * Relate in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors. * Implement and administer the “Fresh as a Daisy” program. Obtain materials, arrange distribution. * Plan, design and execute hospitality training programs for hourly and supervision staff. Work collaboratively with Department Director of Training and our Corporate Director of Training. Design group programs at least bi-monthly. Additionally, design and administer one-on-one hospitality-focused training for hourly employees—both day aides and techs and evening turndown personnel. * Serve as department patient advocate. Inform management when conditions or practices are unsatisfactory. * Maintain positive attitude—exude “can-do” image. * Perform assignments as directed.

* HS diploma/GED or equivalent combination of education and experience * 2-3 years in-servicing experience in customer service training. * Hospitality and healthcare experience preferable. * 3-4 years experience in service-oriented operations. * 2-year degree preferred. * Good coaching and on the job training skills required. * Excellent organizational skills and ability to multi-task essential.