Customer Success Associate

CommonBond is building the leading values-driven, customer-centric financial services company and is looking for people who want to help our company grow. Our mission starts by tackling the broken student lending market and changing the way people think about student loans. We accomplish this with lower interest rates for our borrowers, a state-of-the art technology platform, and high-touch customer service.

As Operations and Customer Success Associate you will be the eyes, ears, voice, and soul of CommonBond’s connection to our borrower community. You will develop and execute both inbound and outbound communications strategies to ensure every student and graduate we touch has an incredible experience.

* Understand our products inside-out and be able to discuss all product features with applicants and borrowers who reach out to us * Proactively reach out to applicants to help understand their specific situation and help them make great decisions * Advocate CommonBond’s unique features to applicants, educating them on how CommonBond can help them reach their goals * Collect, aggregate, and draw insights from information gathered during communication with applicants and borrowers; turn these insights into action plans with the product, marketing, and business development teams

* Fantastic communication skills – you crush phone interviews and are a great writer * Professional but not stuffy – we’re sharp and competent but also fun * Business development experience, or other customer facing experience is a must * Experience in financial services is great, but more important is your ability to learn fast * Team player – you want to be relied upon and you understand how others make your goals achievable * Strong computer skills (MS Office, basic internet skills, savvy enough to pick up new systems) * Sense of urgency – you want to “go, move, make things happen, and shake things up!” * Innate sense of service to those around you – you just like people * Nimble – able to handle changing tasks and priorities and adapt quickly * Supreme ability to organize yourself and your tasks, and manage your time * 1-2 years of experience * Bachelor’s degree and an objectively strong academic record * Ability to work full-time, standard office hours is a must