Part Time Production Support Analyst II

Comerica Incorporated is a financial services company headquartered in Dallas, Texas, strategically aligned into three major business segments: the Business Bank, the Retail Bank, and Wealth Management.

The Production Support Analyst formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.

* Devises or modifies procedures to solve low to moderate problems. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. * Competent to work at the technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. * Interface with Business Systems Operations, Business Systems Engineering, Business Relationship Managers and appropriate client areas to determine priorities, assure adequate system and other technical support for Client Area Applications. * Participate on small to medium sized projects, involving multiple departments, utilizing the EPMO/ITPMO methodologies, and serve as representative on various project management teams. * Subject Matter Expert on projects, department committees and task forces representing the client and interests relative to related to the Funds Control system and technology. * Position is relied upon to provide system expertise, advice on how to best capitalize on the system core functionality and to provide recommendation and/or solutions. * Supports development of business requirements, test scripts, test script execution, issue and risk management of system implementations. * Production Support for the client systems and associated departmental resources for break / fix support. * Participate in evaluating and providing recommendations on how to best utilize the application and/or its features. * Provide client support for enhancements received including testing and production implementation recommendations. * Provide guidance to end users for incident resolution. * Project Management - Supports the implementation of system enhancement initiatives for Funds Control * This position is responsible for providing business requirements, test script development, test script execution, issue management and risk management aspects of system implementation.

* Bachelor's Degree from an accredited university or 2 years of banking experience * 1 year experience working with incident resolution or problem determination preferred * 1 year experience developing UAT plans/scripts preferred * 2 years of experience working with Microsoft Office Products (Outlook, Word, Excel, Access)