Aftermarket Solution Representative

Caterpillar is all about doing: creating, building, problem solving, innovating, testing, servicing and improving. Enjoy the ingenious machines from our rich heritage, and more importantly, the people who founded and built the company one breakthrough at a time.

As a Senior Business Process Specialist you will assist dealers and internal Caterpillar users by acting as the liaison between ISand various worldwide business units in the development, modification and useof Opportunity Management systems. Specific focusis on defining objectives and methods related to processes used by the businessunit as this relates to information systems usage. To develop andprovide worldwide functional customer support,problem identification and resolution for IT solutions and to develop businesstransformation processes. The Senior Business Process Specialist contributes to this mission byproviding advanced quantitative analysis,communication, and data management skills to multi-person teams tasked to driveOpportunity Management Systems usage to identify and close opportunity events.

* Deliver, in collaboration with the other aftermarket business units, the annual total business plan for the assigned dealer territories (shared goal). Deliver an industry specific business plan for on-highway truck aftermarket solutions. * In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned high-opportunity TEPS and customer accounts. Adopt and be an advocate for sales funnel management methods. * Collaborate with industries to identify customer accounts for growth * Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns * Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan. * Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed. * Track opportunity, participation and close rates and report VOC/VOD in the CRM system. Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales. * Seek understanding, document and communicate internally on customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs. * Partner with dealers' Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness. * Identify and communicate opportunities for improving aftermarket solutions sales management, marketing and operational capabilities at assigned dealers. * Drive customer connectivity as an enabler to business * Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable). * Keep up to date with industry trends, changing technology and market regulations in countries covered * Manage the T&E budget * Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship * Understand Caterpillar's business model and act within the business process guidance on review and approval for variance programs and commercial actions.

* Minimum 5 years of commercial/field experience in the on-highway truck industry * Minimum 5 years of dealer/distribution-facing experience in commercial/industrial market * Minimum 3 years of parts/product support experience in commercial/industrial market * Minimum 3 years sales experience * Minimum bachelor's degree education * Cross-industry experience. * Proven commercial / analytical skills to define and prioritize opportunities and drive action. * Demonstrated communication/presentation skills. * Strong initiative and ability to work independently. **Additional Information:** * This position includes 50% travel. * This position is located in Seattle, WA.