Account Manager Team Lead

Shutterstock, Inc. (NYSE: SSTK), is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 100,000 contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 80 million images and nearly 4 million video clips available.

**Account Manager Core Responsibilities:** * Account management of existing book of business, day to day client management and problem solving. * Strong knowledge of Shutterstock Images products, licenses and website. * Responsible for understanding, communication and continued education of company products, creative services, new technologies, policies and procedures to new and existing customers and colleagues. * Provides solutions and other product offerings to customers that may result in additional sales. * Technical troubleshooting of our systems, site and client issues to help improve performance and overall user experience. * Ability to recognize upsell opportunities within existing accounts and constantly educate clients across all products and purchasing options. * Proactively build strategies using data and systems to ensure YoY revenue growth and increased market penetration in Central & Western regions. **Team Lead Core Responsibilities:** * A player/coach role, you will be managing team of Enterprise Account Managers for Eastern region of US * Further evolve Account Manager role & duties by creating efficiencies, improving processes and advocating on behalf of Account Manager team across multiple departments * Coaching and development of Account Managers in order to foster individual success as well as increased market penetration and revenue growth * Proactively enhances and streamlines workflow within the department to help facilitate the growth and expansion of accounts.

* A minimum of four years experience working as an Account Manager/Sales Manager within the agencies, media sales, sass, or customer service * Previous management experience required * Experience using CRM software (SalesForce, Microsoft Dynamics etc) * Strong interpersonal, organizational and communication skills with the ability to work across many systems, tasks and departments simultaneously * Strong attention to detail * Strong customer service skills, and the ability to build and maintain relationships via telephone and email * Computer and systems literacy (Excel, Jira, Slack, Microsoft Office, etc) * Previous experience working in software, media or new technology companies a plus