General Manager

Bunkhouse has a reputation for building memorable experiences that offer more than just a good night's sleep and a great cup of coffee. Passion for design, tireless attention to detail and a commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

**Administrative:** * Accountable for appropriate administration and controls involving operating and bank accounts * Accountable for the timely completion of any projects as requested * Comply with Bunkhouse purchasing and invoice procedures * Comply with Bunkhouse invoice procedures * Coordinate contract services relevant to specific area of responsibility * Develop a continuous five-year capital improvement plan for operations * Ensure that all accounting standards are adhered to * Implement and adhere to the Bunkhouse Standard Operating Procedures for all departments * Serve as the liaison between your property and the Bunkhouse VP of Operations * Maintain an accurate and current filing system * Maintain appropriate databases * Manage expenditures from the Annual Operating Budget and Capital Reserve Budget * Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc. * Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis * Review payroll records for appropriate personnel * Implement policies and procedures involving severe weather, safety and fire * Responsible for planning, documenting, implementing and monitoring department training programs **Communications**: * Ability to communicate in English effectively * Attend all relevant meetings * Communicate and interact with each employee, guest, investors and Bunkhouse Management team members with courtesy, dignity and respect while maintaining a consistent professional demeanor * Ensure all calls are answered in a courteous and professional manner * Ensure follow-up to guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days * Initiate and maintain effective positive communication between guests and personnel * Maintain an “Open Door” communication policy for personnel and guests * Maintain contact with trade associates, professional organizations and industry publications for improvement of procedures and new technical advances * Organize and conduct staff meetings **Personnel:** * Responsible for interviewing, selecting, training, guiding and managing personnel * Ensure Bunkhouse recruiting and onboarding procedures are adhered to * Ensure all employees are in appropriate uniform and attire for their scheduled shift * Maintain an increased awareness of safety issues * Maintain and monitor effective personnel relations in a supportive, confidential environment * Maintain job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication * Implement labor standards and tailor job description templates to specific property * Develop a property-specific orientation and implement both property and corporate orientations * Administer and train on progressive discipline policies and procedures * Responsible for performance evaluations and setting annual goals for personnel **Operations:** * Ensure that all staff is delivering the levels of service in accordance with the Bunkhouse standard operating procedures * Have a thorough understanding involving the maintenance of the property * Maintain property exteriors and public spaces and conduct daily inspections * Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions * Oversee project completion for preventative maintenance, deep cleaning and special projects, work with general contractor, ownership and architect to oversee and direct the hotel’s master plan * Review project in detail to ensure deliverables and cost estimates are within budget and on time, work with accounting department to manage construction account, draws and payments * Oversee all onsite construction to monitor progress, and submit daily or weekly construction update reports to ownership and architects and coordinate and direct construction workers and subcontractors and general contractors * Ensure the successful execution of all property events and festivals as needed * Maintain Membership program & relationships with current and potential members * Manage expansion projects & associated budgets * Oversee planning and pricing of all menus items * Have a thorough understanding of services, amenities and offerings * Maintain accurate records and files of Bunkhouse Programs * Maintain current knowledge of all activities and events in the surrounding areas * Oversee the entire guest experience, from pre-arrival through departure * Promote and encourage guest name recognition at all times * Responsible for reviewing, understanding and following up on hotel guest needs * Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations * Coordinate par level and stock of all inventory items * Coordinate the weekly work schedule of all personnel * Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition * Ensure that all equipment within area of responsibility is maintained in good working condition * Keep abreast of safety and emergency procedures and OSHA requirements

* Financial Management * Performance Management * Business Acumen * Communication Proficiency * Ethical Conduct * Leadership * Problem Solving/Analysis * Strategic Thinking * Computer Proficiency: Microsoft Office * Customer Service * Eye for Detail * Positive Attitude **Education & Experience:** * Bachelor's Degree from an accredited four-year college or university in related or closely related field; or any equivalent combination of education and experience. * Five (5) years of hospitality operations management required