Account Specialist

Bluebeam

(San Diego, California)
Full Time
Job Posting Details
About Bluebeam
Bluebeam, Inc. develops smart, simple PDF creation, markup and editing software for paperless workflows. Our award-winning products are used by the world’s top architecture, engineering and construction firms, as well as government agencies. We also have a strong following among tablet PC users, students and educators, accountants and even lawyers. Our company is an open, creative environment in which we work hard and have a great time in the process.
Summary
Our Account Services team is dedicated to providing first-class service to our customers. Employing a consultative approach to customer service and account management. Beyond the customer contact on the phone and via email, you will have a ton of fun working for a really work hard, play hard company that always takes its work seriously but never takes itself too seriously. You will make a ton of friends and wonder why you didn’t look for this job a long time ago.
Responsibilities
* We start by identifying challenges and then finding the ways that our technology and service solutions meet those challenges, so you’ll need to have full knowledge of our product suite, pricing, and licensing options. * This is a customer service job, after all, and we’re going to need you to pick up the phone many times during the day and answer a whole lot of emails and ultimately present the software to prospective customers. * You’ll be processing orders, issuing quotes, and helping to determine what current practices may need to be updated. You’ll also be communicating important customer information to the appropriate teams or account managers.
Ideal Candidate
* At least 3 years working in a professional customer-facing environment * You really need to be well organized, detail oriented and capable of prioritizing numerous tasks. Walk, chew gum, talk software. * You must have excellent communication skills, both written and verbal. We will ask you to do lots of listening, but eventually we’ll need you to reply. * You must have great interpersonal and customer service skills so that when you reply it makes sense. And you made a new friend! * You must be generally flexible in order to successfully complete the job responsibilities in a timely manner. No yoga required. * You must be a self-starter and be comfortable with ambiguity. Huh? * You must demonstrate emotional maturity and sound judgment. Tantrums are discouraged. * You must have a helpful personality and like to solve customer business problems. Trust me; we’ll know if you’re faking it. * You must be comfortable learning new technology. I mean, this is a software company after all. * Experience in the Architectural and/or Construction fields would be a HUGE plus * It would be lovely if you have had some experience in a technical field (hardware/software). * Please tell us that you have strong computer skills. This is the 21st We don’t want to teach you Microsoft Word, Excel or PowerPoint. * We’ll be really impressed if you tell us that you have worked with AutoCAD, Visio, MicroStation, SharePoint and/or Revu. * You need to be able to work in the U.S. without employer sponsorship. * And we need to know that you’ve graduated from college.

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