Inside Sales Agent

Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs.

Responsible for making sales presentations and selling our products and services in a fast-paced inbound call center environment. - Meet and exceed individual and team sales goals, following operational processes and procedures. - Follow proven scripting to deliver compelling sales presentations. - Identify needs, gather information, address and overcome customer objections and process transactions as appropriate. - Manage challenging client situations while maintaining composure and following best practices. Respond to customer inquiries, assist and educate customers on the company, and identify opportunities to sell our products and services. - Appropriately escalate customer requests and situations requiring further assistance when necessary according to guidelines. - Manage multiple priorities and balance workload based on business needs. Responsible for meeting deadlines and quality standards. - Build and maintain effective internal and external working relationships. Request information and/or provide updates as needed. - Maintain and update product knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate. - Participate in continuing education opportunities and maintain license requirements.

Basic Qualification Requirements: - High school diploma or GED - 1 year related customer service, sales, and/or telemarketing experience - Excellent verbal and written communication skills - Ability to multi-task, problem-solve, and work in a fast-paced environment - Self-disciplined, resilient, and motivated to succeed and grow professionally - Demonstrated proficiency with basic computer skills including moving between multiple computer screens while entering data - Ability to work in a sales position where you must meet quality goals while working in a call center environment, (i.e. sitting in a workstation answering back to back telephone calls and using a computer and head set). Preferred Knowledge, Skills and Experience: - Minimum of 2 years of call center and/or insurance industry experience - Understanding of call center environment and the importance of meeting service standards - Proven ability to meet sales goals - Florida Property & Casualty (2-20) or Personal Lines (20-44) license - Bilingual a plus (English-Spanish)