Ancillary Services Specialist

Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs.

• Being the primary contact for clients, external entities, and internal departments regarding client risk on ancillary services
• Providing clients with periodic updates as requested
• Ensuring that all ancillary services are being done timely and accurately to meet our client's expectations
• Initiating and following up on all ancillary services to minimize client risk

• Effectively maintain and address all daily work load provided recognize, analyze and solve various obstacles
• Set up work orders to effectively process any work and/or payments necessary such as:
• Outstanding HOA dues/assessment
• Payments to cure city and/or county code violation
• Regular interaction with special entities on various communication pieces, such as:
• Requesting documentation
• Requesting mitigation
• Additional information
• Regular interaction with clients on various communication pieces, such as:
• Requesting further information/documents necessary
• Legal issues that may arise during process
• Escalates client, vendor, agent or homeowner issues to Supervisor
• Coordinates with the vendor and homeowner to ensure a smooth move out per relocation assistance program
• Complete property registration form and turn in to accounting in a timely manner for payment
• Contact city/county to confirm property has not already been registered and is located within the city/county limits
• Research and resolve code violations with clients, vendors, and code officers
• Regular interaction with assigned vendors on various communication pieces
• Confirm vendor capacity and volume limits
• Vendor work item set up
• Vendor, city, county, and HOA negotiations
• Appropriately notates the systems on all actions
• Participate in special projects as assigned
• Work overtime when required

Basic Qualifications Required - Experience, Skills, and Knowledge:

• High School diploma or GED required
• 2 years general work experience
• 2 years experience working with Microsoft Excel and Outlook
• Ability to type 25 wpm

Preferred Experience, Skills, and Knowledge:

• Bachelor's degree preferred
• Experience in property management, construction, contracting, mortgage/default industry - a plus
• 2 years previous customer service
• 1 year research experience preferred
• 1 year previous legal experience preferred