Ancillary Services Specialist
Assurant
(Austin, Texas)Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs.
- Being the primary contact for clients, external entities, and internal departments regarding client risk on ancillary services
- Providing clients with periodic updates as requested
- Ensuring that all ancillary services are being done timely and accurately to meet our client's expectations
- Initiating and following up on all ancillary services to minimize client risk
- Effectively maintain and address all daily work load provided recognize, analyze and solve various obstacles
- Set up work orders to effectively process any work and/or payments necessary such as:
- Outstanding HOA dues/assessment
- Payments to cure city and/or county code violation
- Regular interaction with special entities on various communication pieces, such as:
- Requesting documentation
- Requesting mitigation
- Additional information
- Regular interaction with clients on various communication pieces, such as:
- Requesting further information/documents necessary
- Legal issues that may arise during process
- Escalates client, vendor, agent or homeowner issues to Supervisor
- Coordinates with the vendor and homeowner to ensure a smooth move out per relocation assistance program
- Complete property registration form and turn in to accounting in a timely manner for payment
- Contact city/county to confirm property has not already been registered and is located within the city/county limits
- Research and resolve code violations with clients, vendors, and code officers
- Regular interaction with assigned vendors on various communication pieces
- Confirm vendor capacity and volume limits
- Vendor work item set up
- Vendor, city, county, and HOA negotiations
- Appropriately notates the systems on all actions
- Participate in special projects as assigned
- Work overtime when required
Basic Qualifications Required - Experience, Skills, and Knowledge:
- High School diploma or GED required
- 2 years general work experience
- 2 years experience working with Microsoft Excel and Outlook
- Ability to type 25 wpm
Preferred Experience, Skills, and Knowledge:
- Bachelor's degree preferred
- Experience in property management, construction, contracting, mortgage/default industry - a plus
- 2 years previous customer service
- 1 year research experience preferred
- 1 year previous legal experience preferred
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