Director, Customer Success

We do the heavy lifting so you don’t have to. We provide analytics services and market intelligence so that app developers can focus on making apps, not reports.

We are looking for a Director of Customer Success to lead a team of 8+ Customer Success Managers based out of our San Francisco and New York offices. We’re looking a rockstar with several years of management experience who thrive in a data centric environment. The ideal director must be able to multitask in a fast paced environment requiring customer engagement as well as collaborating internally on a rapidly expanding product roadmap. It is essential this leader leads by example with integrity, patience, expertise, knowledge and results. This will be a hands on role working with our largest global customers and brand name clients.

* Lead a team of highly motivated and talented CSMs out of SF and NY * Lead by example, helping to maximize the value of App Annie products * Drive engagement of App Annie products with existing clients * Work with the Account Executives to help close new business * Collaborate with App Annie's product team * Lead the team to deliver high customer satisfaction via demos, email and in-person meetings * Maintain consistent coaching/mentoring of current CSM team on the product and mobile market * Manage client on-boarding process and supporting internal processes required * Gather customer feedback and utilizing it to enhance App Annie’s customer service experience * Develop and disseminating best practices for App Annie’s various verticals * Travel Required, customer visits are a part of delivering successful customer engagement * This is a sales and client relationship role, not technical support

* 2-4 years of management experience * 4-6 years experience in customer success organization or client facing role * Experience in data driven analysis in a consultative capacity is highly desired * Experience supporting international customers (big and start-up) over email, telephone and Skype * Business savvy attitude; with the ability to translate business needs into data and product requirements * Data analysis experience * Strong knowledge of mobile data, app store knowledge, product methodology, and visualization tools * Fluency in English & Located in San Francisco Area * Passion for mobile market and the growing app industry