Quality Assurance Manager

American Seating is recognized for providing innovative seating solutions, and you’ll find our products in famous venues everywhere. Our reputation is not just built on a handful of breakthroughs, we have well over a century of engineering firsts and innovative product designs. This has positioned us as a leading solutions provider that consistently lives up to our significant record of success.

**Primary Duties & Responsibilities** * In this position you will manage corporate quality assurance programs, to include the corporate office and manufacturing facilities. Responsibilities include quality planning, development and implementation of internal and external quality systems and procedures, supervision of personnel within the Quality Department, supplier evaluation and development, conformance to quality assurance goals and training. * Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. * Meets quality assurance financial objectives by analyzing costs and initiating corrective actions * Develops quality assurance plans by conducting root cause analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and the verification of procedures. * Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures. * Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments * Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. * Work closely with Engineering and Suppliers to assure the Suppliers know, understand and deliver products to the established standards and specifications * Acts as a Liaison to the Customers on Quality issues. **Secondary Responsibilities and Duties:** * Customer complaints permanently closed on time based on the commitments within the companies 8D assignments and activities. * Closed issues from line quality (Quality at the Source) issues as determined by weekly plant quality pareto charts and actions plans to solve those issues. * Reduction in the cost of quality through the monitoring and problem solving of Customer complaints, internal scrap, and supplier issues

**Minimum Requirements** * Bachelor’s degree in Quality Engineering. * Six to eight years work experience in quality assurance field. **Skills Required** * Process Improvement * Analyzing Information * Root Cause Analysis * Written and Verbal Communication * Quality Engineering * Attention to Detail * Thoroughness * Dealing with Order Complexity