Personal Shopping Assistant

American Girl

(Chicago, Illinois)
Evenings Weekends Temp / Seasonal
Job Posting Details
About American Girl
American Girl is a premium brand for girls and a wholly owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), the world’s leading toy company. Since its inception in 1986, American Girl has been devoted to celebrating girls ages 3 to 12 through age-appropriate, high-quality dolls and accessories, books, clothes, movies, and unforgettable experiences. Best-selling lines include My American Girl®, Girl of the Year®, Bitty Baby®, and its classic historical characters.
Summary
We’re looking for dynamic individuals to provide prompt and efficient service as Personal Shopping Assistants. The position will provide administrative support to the American Girl Personal Shoppers, as well as providing personalized service to external customers as business dictates.
Responsibilities
**Your impact:** * Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions. * Assist with the selling and booking of in-store special events and Café parties. * Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready. * Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed. * Initiates and responds to client communications, schedules appointments, and follows up with client as needed. * Utilizes Microsoft applications, including Outlook, to complete administrative duties. * Keep up-to-date on product knowledge and services. * Balances work tasks while supporting the Personal Shoppers individually. * Follows all company standards, guidelines, policies and procedures consistently. **You have:** * Trust * Team Builder * Accountability
Ideal Candidate
* Must be 18 years old and have a high school degree or equivalent. * 1 to 2 years of retail sales and service experience preferred. Previous experience in office administration a bonus. * Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel and Outlook). * Demonstrated ability working with a broad and diverse work force and customer base, including working with children. * Excellent organizational and time management skills. * Strong verbal and written communication skills. * Team player; flexible to meet changing business demands. * Must be available to work evening, weekend, and holiday shifts.

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.