Sales Associate

Hot Topic is a leading retailer of music and pop culture licensed apparel, accessories, and gifts for guys and girls. Founded in 1988 in a Southern California garage, Hot Topic has grown to over 650 stores in the U.S., Canada, and Puerto Rico, and employs over 10,000 associates.

Primary responsibility of a Sales Associate of Hot Topic is to assist in achieving store objectives with regards to sales and shrink, and serve customers using selling skills.

* Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and professional handling of difficult situations * Covers the sales floor zone as assigned * Performs cash register functions as required and ensures accuracy and efficiency * Shares music knowledge and information with customers and members of store team * Assists planogram changes including store map, wall, fixture, merchandising mix, etc. * Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness * Communicates fashion trend information to management and respective HQ partners * Complies with loss prevention policies and procedure * Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary * Understands and complies with Company policies and procedures * Assists in the organization of backroom including stocking and arranging products and supplies * Performs other duties as assigned * Works and communicates well with others, regardless of position, to achieve best results * Appropriately represents the store to customers and co-workers * Maintains professionalism at all times * Takes direction well and follows through with SM/ASM on assignments * Takes responsibility for own performance and consistently meets commitments

**Experience & Education** * Previous retail store experience preferred * Minimum of 18 years of age **Competencies & Skills** * Demonstrated excellent customer service skills * Strong verbal communication skills * Can do attitude and a team player **Physical Requirements (with or without reasonable accommodation)** * Able to stand and walk around during scheduled hours * Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds * Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc. * Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc. * Able to remain calm and focused under pressure