Host

American Girl

(Charlotte, North Carolina)
Evenings Weekends Temp / Seasonal
Job Posting Details
About American Girl
American Girl is a premium brand for girls and a wholly owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), the world’s leading toy company. Since its inception in 1986, American Girl has been devoted to celebrating girls ages 3 to 12 through age-appropriate, high-quality dolls and accessories, books, clothes, movies, and unforgettable experiences. Best-selling lines include My American Girl®, Girl of the Year®, Bitty Baby®, and its classic historical characters.
Summary
We’re looking for a dynamic individual to deliver an outstanding dining experience to our guests as a Seasonal Host in our Bistro. The Seasonal Host is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team. If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive,professional demeanor, we want to hear from you.
Responsibilities
* Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity. * Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically. * Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music and table placement. * Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team. * Shares information on the store and restaurant events with guests. * Utilizes Guestbridge reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions. * Initiates training opportunities with restaurant staff. * Assists restaurant staff as needed in providing an outstanding dining experience.
Ideal Candidate
* A high school degree or equivalent and a degree or certification from an accredited or recognized school, college or institution, preferred. * Experience as a restaurant host, hotel concierge, or related customer service position, preferred. * Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred. * Experience working with children, preferred. * Must be able to work a flexible schedule, including nights, weekends and holidays.

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