Director, Cancer Information Delivery

Together with our millions of supporters, the American Cancer Society (ACS) saves lives and creates a world with less cancer and more birthdays by helping people stay well, helping people get well, by finding cures, and by fighting back.

One hundred years ago, the American Cancer Society began the fight of a lifetime – the fight against cancer. After 100 years of saving lives and creating more birthdays, we’re leading the way in working tirelessly to transform cancer from deadly to treatable and from treatable to preventable. We want to finish the fight against Cancer. In fact, we’ve never been more ready to put the American Cancer Society out of business. That’s why we’re embarking on our most ambitious undertaking yet. Each year, we help cancer patients everywhere get the help they need when they need it. As the largest voluntary health organization, the American Cancer Society is passionately committed to saving lives from cancer. We are working to create a world with less cancer and more birthdays – a world where cancer never steals another year from anyone’s life. The ACS combines relentless passion with the wisdom of nearly a century of experience to make this vision a reality, and they get results. The ACS saves lives by helping people stay well, helping people get well, by finding cures, and fighting back. Thanks in part to this work; nearly 12 million cancer survivors and countless others who have avoided the disease will celebrate a birthday this year.

* The Director, Cancer Information Delivery provides strategic leadership, direction, and administration of day-to-day operations for NCIC’s Cancer Information Services. The Director practices as an oncology nurse and manages a team of oncology nurses and cancer information specialists. The Director provides leadership and guidance for the development and continuous improvement of the teams as well as the ongoing support and education and professional growth of team members. The Director implements strategies, policies, and collaborative efforts within the contact center that support Cancer Control’s program of work. * Develops strategies and implementation plans for a specialized team to deliver cancer information to patients who contact the American Cancer Society * Collaborates effectively with Talent Development and Operations departments to ensure that staff receives appropriate coaching feedback and development to ensure high quality cancer information service delivery * Develops collaborative working relationships with key corporate medical staff and NCIC leadership staff to ensure effective delivery of cancer information * Motivates staff to ensure that cancer information delivery goals are met * Evaluates the teams overall performance and implements ongoing quality improvements * Conducts needs assessments to identify gaps in cancer information delivery knowledge * Engages in effective problem resolution within the team, the center and externally * Communicates with staff in a manner that is respectful of the diversity of workforce and patients/families. * Ensures and fosters a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information, and resolve problems. * Champions, models, and promotes service excellence philosophies and behaviors to enhance the overall patient experience * Strategizes and drives process improvements focused on innovative information delivery * Creates an environment supportive of innovative solutions for cancer information delivery * Provides patient and peer education * Accepts additional responsibilities as new projects, strategies or processes require

* BSN required * Oncology Nurse Certification preferred * MSN preferred * Minimum five to seven years’ experience in Nursing, including clinical and supervisory experience, professional educational program development and quality improvement activities * Experience supervising a team of oncology professionals preferred * Experience working directly with cancer patients required * Experience in providing cancer education and training preferred * Contact center experience a plus * Experience as a nurse navigator or patient navigator desirable * Skill in examining, re-engineering operations, procedures and policies * Demonstrated success balancing projects and staff support * Demonstrated written communication skills required * Strong verbal communication and listening skills required * Strong interpersonal skills and ability to build consensus and to work through others in achieving desired results and objectives * Ability to build collaborative and strategic partnerships through the broader organization * Strong customer service orientation * Demonstrated success supporting and developing large, diverse teams * Must be a highly motivated self-starter with initiative and follow-through, with the ability to think strategically, work in an extremely fast paced team environment, and manage multiple projects simultaneously with attention to detail * Exposure to cancer information, medical terminology, social services, and non-profit health organizations preferred * Comfortable making independent decisions with minimal supervisory input * Ability to adapt quickly to new techniques and tools * Highly efficient in the utilization of Microsoft Office Products (Excel, Powerpoint, etc.) * Demonstrates core values of compassion, respect, empowerment, stewardship, and trustworthiness * Work is normally performed in a typical interior/office work environment. * No or very limited physical effort required. * Ability to travel. * Available to work evenings, late nights, weekends, holidays or travel when required