PIP Adjuster

The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America, serving more than 16 million households nationwide. Founded in 1931, Allstate has been dedicated to protecting our customers from life's uncertainties and preparing them for the future for more than 80 years.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

* Under general supervision, this job is responsible for handling the medical portion of auto accident claims for the insured or other injured parties found to be eligible under personal injury protection and/or medical payment benefits where the policy limits or exposure to the company is limited. * This individual determines coverage and assesses medical claims, evaluates medical bills and initiates or reviews potential fraud investigations as warranted. * The individual explains coverage, negotiates and settles claims and follows up with the customer on continuing treatments while gaining experience in delivering compassionate service that is fast, fair, and easy, to ensure customer retention. * At this level, the individual typically settles minor or smaller claims, such as claims in less regulated states (or on some occassions more complex claims with guidance as needed). * The individual is gaining experience in delivering compassionate service that is fast, fair, and easy, to ensure customer retention. * The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. * The individual is also gaining experience in meeting band level behaviors, production, quality and/or customer service goals

Bachelors degree in related field preferred or equivalent experience Ability to interact effectively with internal or external customers and act with empathy Gaining knowledge of insurance policy, coverage, and regulation Gaining knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards Gaining ability to apply industry knowledge to discipline practices, including best practices, to support the business unit Gaining knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data Gaining knowledge of standardized problem solving and preparation of basic reports for analysis Gaining ability to leverage learned technical skills in support of team objectives Gaining negotiation and/or arbitration skills Gaining ability to apply conflict management and problem resolution skills in managing internal and external customer relationships Ability to investigate, evaluate, negotiate and settle basic claims Provides individual decision making within authority limits.