Systems Support Engineer

Aimia Inc. is a data-driven marketing and loyalty analytics company. We provide our clients with the customer insights they need to make smarter business decisions and build relevant, rewarding and long-term one-to-one relationships, evolving the value exchange to the mutual benefit of both our clients and consumers.

Aimia is a fast-paced environment with a business casual work atmosphere. We focus on our clients, and our entire team does what it takes to get the job done right and exceed client expectations. As part the Software Development team for our Software as a Service (SaaS) division, you will be part of a small highly focused team responsible for building the core of our industry leading loyalty marketing platform, Smart Button Loyalty Platform (SBLP). The SBLP is the software behind many of the customer rewards programs you already know. Serving clients in the retail, consumer packaged goods, hospitality, travel and gaming industries. Our division is expanding rapidly as we scale out to serve clients in new markets around the globe. This is a chance to build enterprise scale cloud solutions, for a great company where loyalty is truly our business. We are located within walking distance from downtown Newark and the University of Delaware.

* Via phone or email, troubleshoot application related technical issues with our clients. * Work directly with clients to explain platform functionality. * Contribute to the Smart Button knowledge base. * Perform ongoing product testing and feedback as part of our agile development process. * Work collaboratively with the SaaS team more specifically the product development team on new features. * Deliver strong client-centric solutions to customers with a positive approach. * Support Department hours are 8am to 8pm Monday to Friday. Shift work required.

* Bachelor's Degree in Computer Sciences or related technical field. * Must be proficient with web browsers, the Windows operating system and the Microsoft Office suite. * General IT knowledge of; File transfer software and protocols, HTML, file compression software, image files, video files. * Knowledge of relational databases a plus; Microsoft SQL Server, MySQL, Oracle, etc. * Experience with project management and web based system support a plus. * Demonstrated troubleshooting ability and capacity to guide clients through a complex resolution process in a timely and professional manner. * Strong written and verbal communication skills * Adept at learning and mastering new technology. * Team player with service-oriented attitude. * Limited Travel, primarily for on-site training with new clients. * Applicants must be a US Resident or currently able to work in the US without sponsorship.