Field Service Technician

AAA (the American Automobile Association, Inc.) is a federation of affiliated automobile clubs. Each AAA club is an independent, not-for-profit organization, chartered and incorporated in its own state and controlled by its own Board of Directors. In order to be affiliated with AAA, each club agrees to provide certain standard services to its own members, as well as members of other AAA clubs. The individual club owns the territory in which it resides, and membership is based on residence. Exact

**Who we are looking for:** Provides roadside assistance service to customers with disabled vehicles. Services include, but are not limited to, rendering automotive first aid (jump starts, fuel, lockouts, flat tires), transporting disabled vehicles to repair facilities, and diagnosing and repairing vehicles with no-start conditions that can be remedied with a battery replacement

* Maintain appearance and functionality of assigned service vehicle. * Adhere to departmental guidelines for insuring that service vehicle has the necessary inventory of batteries, hardware, tools, and test equipment. * Maintain a professional appearance, including wearing the uniform and protective clothing in prescribed manner. * Greet and communicate with customers in a positive and professional manner. * Evaluate customer service needs and provide approved services, including but not limited to, automotive "first aid," lockout services, battery diagnosis and replacement, and extrication/transportation of disabled vehicles. * Perform the required inspection/diagnosis/repair on all vehicles serviced, and report each result, as prescribed. * Insure that every customer receives the required promotional/informational materials and communications regarding available services and services performed. * Insure that customer vehicles are left in a safe and operable condition, or that customers understand limitations of service or other conditions that prevent further vehicle operation (within scope of services requested/provided). * Operate service vehicles in a safe and lawful manner. * Meet or exceed association Automotive Quality of Service standards relative to fleet services. * Properly invoice customers for prescribed services and handle commensurate cash/check/credit transactions. Reconcile daily activity with deposits. * Effectively communicate using digital devices and dedicated GPS/Dispatch applications in a manner compliant with FCC rules and company guidelines. * Adhere to all departmental safety guidelines and all local/state/federal hazardous material and driving laws. * Ability to interact with tact and courtesy and maintain a professional demeanor. * Good customer service skills - manages difficult or emotional customer situations, responds promptly to customer needs. * Basic sales ability - increase customer understanding and desire for needed and available automotive products and services. * Demonstrated knowledge of basic automotive diagnosis and repair. * Ability to learn and perform effective roadside assistance and vehicle recovery techniques. * Demonstrated record of driving vehicles in a safe and lawful manner. * Possess strong ethics - treats people with respect, keeps commitments, inspires trust in others, works with integrity and upholds organizational values. * Knowledge of geographical area and ability to read street maps. * Team work - Exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building positive morale. * Effective time and stress management - able to reduce time elements from service chain and react to changing priorities in a service environment that has high level of urgency and expectations.

**Education/Experience:** * Any combination of education/experience that support competencies. * Prefer high School Diploma * Prefer associate degree or vocational training in Automotive Technology * Prefer minimum of 1 year experience providing roadside assistance type services * Prefer minimum of 1-year experience in basic automotive diagnosis or repair. * Prefer minimum of 1-year experience in customer service environment, preferably automotive related. **Language Ability:** * Ability to understand, read, and write in English. * Ability to speak and listen effectively to customers and employer. **Math Ability:** * Basic mathematical skills necessary to keep records, maintain inventory counts, calculate daily activity and averages. * Ability to interpret automotive test results. **Computer Skills:** * Experience with computer mapping programs and vehicle dispatch systems would be helpful. **Other Skills:** * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl and talk or hear. The employee is frequently required to stand and walk. The employee must frequently lift and/or move up to 100 pounds. Specific vision ability required by this job includes close vision and color vision. The employee must be able to perform physical work in a wide variety of outdoor conditions, i.e., rain, snow, hot, or cold. Must pass background check and pre-employment drug testing. * Valid driver's license and clean driving record required