Payments and Risk Analyst

99designs is the world’s largest online graphic design marketplace. For more than seven years we’ve been connecting passionate designers with customers who need quality, affordable design services.

Are you an investigator who can detect even the most elusive of fraudulent behavior?

Are you a problem solver: who is fair and looks at disputes objectively?

Are you customer-service oriented with a true passion for giving every customer a great experience?

And do you possess a quantitative mind and unafraid to write a SQL query to dig into the data?

If this sounds like you, come join us! We are 99designs, the largest online graphic design marketplace in the world, and we’ve recently relocated our headquarters to fantastic spacious offices in Oakland just 5 minutes from the 19th Street BART station! We are looking for a Payments and Risk Analyst to join us in our growing Payments and Risk Management team.

The person in this role will possess the ability to be self-sufficient, yet work well cross-functionally with multiple teams (including Engineering, Product, and Customer Support). The successful candidate will have a strong background in technical investigations of credit card fraud, account takeover, phishing, and SPAM. Additionally, this person will play a key role in the company by collecting, analyzing, and presenting data to the management team to help facilitate improvements in the function of the 99designs marketplace platform.

Manage payment flows to graphic designers whose work has been purchased by customers on the 99designs platform

Answer payment related queries from customers and designers

Review, investigate, and resolve irregular transactions to minimize fraud and perform ongoing review of irregular transaction activity reported internally and externally

Identify potential issues on the 99designs web platform which may affect payments and communicate those to the 99designs engineering and support teams, including analysis of trends in customer and designer activity to develop risk profiles

Work with engineering to develop solutions to identify, capture and alert online fraud related activity (e.g. phishing, spamming)

Perform ongoing adhoc analysis as required and assist with email support and other duties as necessary to meet business needs

Minimum 2 years experience in one or more of the following areas or combination thereof: risk management, transactional fraud, fraud operations

Bachelors Degree in Finance, Business, IT or related technical discipline a plus

Solid knowledge of SQL and Microsoft Excel

Analytically minded. You are curious and dive deep into problems

High energy and a designer to work in results oriented, fast growth, team – oriented environment

Strong communication and presentation skills

Customer service focus and experience

Ability to work extended or non-traditional hours on occasion to support emergency situations

Self-motivated and curious