Field Service Manager 1

YP is a leading local marketing solutions provider in the US dedicated to helping local businesses and communities grow. YP’s flagship consumer brands can reach nearly 95% of US internet users, which are used by nearly 70 million visitors each month in the US. YP solutions had more than 1 billion searches on mobile and more than 1.3 billion searches online in 2015.

With a bright future, we are actively seeking talented and motivated professionals to proactively handle customer issues and facilitate resolution with the customer, sales, retention, credit and collections.

• Drive accountability across organizations, holding management and represented employees responsible for meeting SLA's.
• Responsible for forecasting the sales and product mix to determine required resources for fulfillment.
• Proactively monitor, review, and have ultimate responsibility for the end to end management of all processes related to order fulfillment.
• In addition to the daily management, responsible for Backlog Management for all local teams to ensure on time & complete product fulfillment.
• Primary management resource to handle critical customer issues linking sales, production scheduling, customer care, retention and credit.
• Oversee and drive accountability across organizations to ensure expeditious/timely completion of all 'post sale' queries.
• Conduct delinquent customer account reviews with sales, and develop strategies for accounts at risk of credit approval.
• Discover and share key customer insights, which will be instrumental in developing strategic planning, marketing, product development, and overall customer experience improvement.
• Monitor and improve the effectiveness of the Center's operating systems and procedures

• Bachelor's Degree desired
• 2-3 years of management experience desired
• 4 years of customer service or account management experience required
• Strong management & leadership skills
• Solid understanding of sales and the supporting role required
• Structured and analytical approach to problem solving
• Excellent interpersonal, written and oral communication skills
• Ambitious, self-starting mentality and strong work ethic
• Energetic team player
• Strong analytical skills
• Proven ability to work in a fast-paced environment with shifting priorities
• Demonstrated relationship-building skills
• Proficient with Microsoft Office Suite (Word, Excel, Access, Outlook)