Field Service Manager 1

YP LLC

(Maryland Heights, Missouri)
Full Time
Job Posting Details
About YP LLC
YP is a leading local marketing solutions provider in the US dedicated to helping local businesses and communities grow. YP’s flagship consumer brands can reach nearly 95% of US internet users, which are used by nearly 70 million visitors each month in the US. YP solutions had more than 1 billion searches on mobile and more than 1.3 billion searches online in 2015.
Summary
With a bright future, we are actively seeking talented and motivated professionals to proactively handle customer issues and facilitate resolution with the customer, sales, retention, credit and collections.
Responsibilities
- Drive accountability across organizations, holding management and represented employees responsible for meeting SLA's. - Responsible for forecasting the sales and product mix to determine required resources for fulfillment. - Proactively monitor, review, and have ultimate responsibility for the end to end management of all processes related to order fulfillment. - In addition to the daily management, responsible for Backlog Management for all local teams to ensure on time & complete product fulfillment. - Primary management resource to handle critical customer issues linking sales, production scheduling, customer care, retention and credit. - Oversee and drive accountability across organizations to ensure expeditious/timely completion of all 'post sale' queries. - Conduct delinquent customer account reviews with sales, and develop strategies for accounts at risk of credit approval. - Discover and share key customer insights, which will be instrumental in developing strategic planning, marketing, product development, and overall customer experience improvement. - Monitor and improve the effectiveness of the Center's operating systems and procedures
Ideal Candidate
- Bachelor's Degree desired - 2-3 years of management experience desired - 4 years of customer service or account management experience required - Strong management & leadership skills - Solid understanding of sales and the supporting role required - Structured and analytical approach to problem solving - Excellent interpersonal, written and oral communication skills - Ambitious, self-starting mentality and strong work ethic - Energetic team player - Strong analytical skills - Proven ability to work in a fast-paced environment with shifting priorities - Demonstrated relationship-building skills - Proficient with Microsoft Office Suite (Word, Excel, Access, Outlook)

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