Customer Service Representative I

Headquartered in Miami, Windhaven™ Insurance, has written more than $1 billion in auto insurance premium since its establishment a decade ago. With offices in Tampa, Florida, and Dallas, and Austin Texas, and a technology company, Clutch Analytics, in Austin, Texas, Windhaven™ Insurance provides coverage to some 220,000 policyholders through more than 4,000 local independent agents.

Working in a call center environment, the Customer Service Representative plays a key role in our success by providing exceptional customer service responding to questions and concerns of clients' policy holders, and agents.

• Provides exceptional customer service by responding to all inbound customer calls and written correspondences.
• Handles each call until resolution is reached; includes follow-ups as necessary to ensure the actions promised to caller are completed.
• Builds rapport with each customer. Actively listens to customers’ requests and inquiries.
• Enters information into our internal system to record, track, and monitor inquiries.
• Acts as the caller’s advocate to ensure their questions and concerns are addressed in a timely and professional manner.
• Bi-lingual, Spanish speaking candidates are highly desired

• High School Diploma or equivalent
• Prior call center experience preferred
• Previous auto insurance experience preferred
• Bilingual Spanish is a plus
• Pleasant phone demeanor
• Strong organizational, interpersonal, communication and writing skills
• Team-oriented mindset and strong work ethic
• Ability to multitask