Area Manager

Over six decades ago, an adventurous and determined entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand, located on Ayers Street in Corpus Christi, Texas, “Whataburger.”

The Area Manager is a business partner responsible for the overall operations of more than one restaurant and maintains a high level of visibility in the restaurants. The Area Manager directs General Managers and Managers for designated areas to ensure recruiting, budgeting, marketing and sales goals are obtained throughout the restaurants. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Makes decisions regarding the recruitment, development and performance of staff. Plans and monitors budget and ensures General Managers, Assistant General Managers, and Managers adhere to cost guidelines.

* Executes against Zone Objectives. * Follows-up on Monthly Zone initiatives. * Works with Senior Area Manager and/or Director of Operations on accurate business plans for the Area. * Works with Senior Area Manager and Director of Operations on new restaurant site selections and new restaurant budget planning. * Conducts routine visits to restaurants in their area to ensure each General Manager is maintaining company standards in the following areas: * Customer satisfaction * Family Member and community relations * Efficient scheduling and pay practices * Cash handling/banking procedures * Cleanliness * Quality and availability of product * Food safety * Purchasing * Marketing * Accuracy of paperwork * Uniform compliance * If any of these areas are deficient, the Area Manager must work with management and staff to clearly outline the problem areas and assist them in developing a plan of action to correct problems in a timely manner. * Coordinates specific activity to capture opportunities for increasing profitable sales with each General Manager. * Reviews log; submits maintenance requests. Follows up on any outstanding maintenance requests. * Recommends necessary replacements/refurbishment as needed to ensure safety, service and quality. * Performs administrative tasks such as processing mileage reports, expense reports, WPU/Complement Reports. * Assumes additional responsibilities as assigned.

**Education:** (Minimum formal education the job requires.) * High school diploma/GED or equivalent work experience. * Associates degree preferred **Experience:** (Minimum experience the job requires.) * Previous experience in the restaurant industry required. * Previous experience in a restaurant leadership position preferred. * Multi-restaurants management experience in a quick-service or full-service chain restaurant organization preferred. * Demonstrated advance level ability to communicate, influence and negotiate decisions while motivating assigned staff. * Ability to prioritize and work on multiple projects simultaneously. * Demonstrated ability to work in a team environment. **Knowledge:** (Level of knowledge required to perform the job effectively.) * Proficiency in MS Office Word, Excel, Outlook and PowerPoint preferred. * Intermediate knowledge of Back of House Systems, Point of Sale Systems, Restaurant Operating Systems and the Internet. * Strong general knowledge of the organization and its functions. * Strong general knowledge of working practices, procedures and techniques. * Intermediate-to-advanced understanding of budgetary concepts and procedures. * Intermediate –to-advanced ability to delegate projects and get work done through others. * Intermediate-to-advanced understanding of performance review process. * Ability to prepare and present ideas and recommendations to colleagues, managers and direct reports with ample notice and preparation.