Digital Operations Associate

WeWork is the platform for creators, providing more than tens of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

The WeWork Digital department is responsible for building internal systems that are used on a company-wide level - these systems help us manage and scale all aspects of our business model. A WeWork Digital Operations is a technical liaison between Digital and the many other departments of WeWork. This person will work directly with product managers, engineers, and designers, as well as interdepartmental stakeholders to ensure quality and operational excellence amongst our growing suite of enterprise software applications. This is a full-time job at a fast moving startup - you will be expected to work diligently and be on call to assist team members when high priority issues arise. We’re hiring for this position immediately located at our headquarters in New York City.

* Be the first point of contact for digital issues impacting our stakeholders and deliver an exceptional support experience. * Liaise between IT, Security, Operations, Sales, Billing, and other teams to facilitate processes and improve efficiency across the company. * Gather product feedback, identify and investigate product issues, and work closely with Product Managers to improve our software offerings. * Work closely with engineers to clarify feature requirements, provide steps to reproduce systematic errors, and communicate to stakeholders once issues are resolved. * Develop expertise in our digital systems to provide creative workarounds and out of the box solutions for users.

* 3+ years of customer service or similar experience operating in a fast-paced environment. * You are a problem solver - able to effectively leverage resources to identify and resolve problems efficiently, while gathering and analyzing data. * You are tech-savvy; you have a knack for learning and understanding digital applications and systems. You understand how to identify issues and clearly communicate them to engineering teams. * You are a people person who exhibits courtesy, kindness, efficiency, mindfulness and patience in all aspects of your work. * You have excellent writing skills. You must be able to communicate clearly and effectively, with a solid command of grammar, spelling and syntax. * You are dependable. This position requires you to be at work consistently and on time, follow instructions, responds to management direction and solicit feedback to improve personal performance. * You will be expected to have some flexibility in your schedule; this position is full-time and may include some early mornings, nights, and weekends.