Marketing Support Advisor

Shift Digital

(Livonia, Michigan)
Full Time Part Time Entry-Level
Job Posting Details
About Shift Digital
Shift Digital, a pioneering digital marketing company, provides innovative enterprise and retailer business solutions to help generate more sales at a lower cost. Since 2008, the Shift Digital team has built, deployed and managed easy-to-use solutions focused on the retail distribution channel of our clients.
The Marketing Support Advisor will support thousands of clients by handling inbound and outbound calls, managing email communication and providing on line chat support for their customers. Advisors are responsible for capturing client information, transferring calls to appropriate offices and communicating consumer messaging. There is no selling involved.
* Handling inbound and outbound calls to customers * Providing immediate online assistance to customers who initiate chat while visiting our clients websites * Answering inquiries by clarifying desired information; researching, locating, and providing information * Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems * Providing feedback to management team regarding program effectiveness and customer feedback * Maintaining call center database by entering information * Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Ideal Candidate
* At least one year of customer service experience * Must have excellent written communication skills - grammar and spelling * Above average typing skills * Ability to multi-task * Ability to work in a fast paced environment * Strong team player * Must be self-motivated * Basic computer skills – the ability to use multiple web pages at the same time * High school diploma or equivalent


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