Spa Coordinator

Village Health Clubs & Spas

(Phoenix, Arizona)
Part Time Evenings Weekends
Job Posting Details
About Village Health Clubs & Spas
The Village Health Clubs and Spas are premier healthy lifestyle clubs connecting people though rich and rewarding experiences. We provide an all-in-one experience for those wanting to immerse themselves in a community that understands the power of health and fitness. The Village is so much more than a gym, it’s a lifestyle.
Summary
Conduct Spa front desk tasks to ensure the delivery of professional, high quality and efficient service to members and guests.
Responsibilities
* Attract and retain members by consistently providing excellent customer service * Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards * Perform front desk operations including reservation systems, filing systems, sales systems and guest check-in procedures * Greet and welcome all guests arriving at the Spa, this includes approaching all encounters with members, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner * Employee leads by example, consistently conveying a positive attitude, passion and pride in their work * Check in and out all guests for Spa appointments * Monitor appointment bookings to ensure proper booking of spa services in reservations, monitor the phones, schedule services and answer questions * Be the initial and complete source of information regarding all available services and club activities * Be knowledgeable about all procedures to ensure guest comfort * Keep an accurate cash drawer * Be knowledgeable about all services and products * Maintain cleanliness/orderliness/ambiance of Spa * Performs other duties as assigned
Ideal Candidate
* Outstanding customer service skills * Excellent telephone etiquette * Ability to work independently and take initiative * Comfortable working in a fast paced environment where continuous improvement is expected * Strong attention to detail a must * Strong organizational and multi-tasking skills required * Must be change adaptive, flexible, and empathetic * Strong verbal communication skills * Computer literate including proficiency in Word and Excel * High School Diploma or equivalent required * Obtain CPR certification within 30 days of hire through Company training * May be required to work evenings and weekends as needed * Required to maintain a physical presence within the Village to perform assigned duties **Must be able to successfully pass a background check** **Physical Requirements** * Must be able to stand for long periods of time **Knowledge/Skills Preferred:** * Previous guest service experience in a luxury private club, resort, spa or retail sales
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

All Village Health Club Employees receive Free Club Membership, Café / retail / spa service discounts. Discounts on personal training and Pilates sessions, Bus pass reimbursement at participating club locations & Employee referral bonus

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