Spa Coordinator

The Village Health Clubs and Spas are premier healthy lifestyle clubs connecting people though rich and rewarding experiences. We provide an all-in-one experience for those wanting to immerse themselves in a community that understands the power of health and fitness. The Village is so much more than a gym, it’s a lifestyle.

Conduct Spa front desk tasks to ensure the delivery of professional, high quality and efficient service to members and guests.

• Attract and retain members by consistently providing excellent customer service
• Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
• Perform front desk operations including reservation systems, filing systems, sales systems and guest check-in procedures
• Greet and welcome all guests arriving at the Spa, this includes approaching all encounters with members, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner
• Employee leads by example, consistently conveying a positive attitude, passion and pride in their work
• Check in and out all guests for Spa appointments
• Monitor appointment bookings to ensure proper booking of spa services in reservations, monitor the phones, schedule services and answer questions
• Be the initial and complete source of information regarding all available services and club activities
• Be knowledgeable about all procedures to ensure guest comfort
• Keep an accurate cash drawer
• Be knowledgeable about all services and products
• Maintain cleanliness/orderliness/ambiance of Spa
• Performs other duties as assigned

• Outstanding customer service skills
• Excellent telephone etiquette
• Ability to work independently and take initiative
• Comfortable working in a fast paced environment where continuous improvement is expected
• Strong attention to detail a must
• Strong organizational and multi-tasking skills required
• Must be change adaptive, flexible, and empathetic
• Strong verbal communication skills
• Computer literate including proficiency in Word and Excel
• High School Diploma or equivalent required
• Obtain CPR certification within 30 days of hire through Company training
• May be required to work evenings and weekends as needed
• Required to maintain a physical presence within the Village to perform assigned duties

Must be able to successfully pass a background check

Physical Requirements

• Must be able to stand for long periods of time

Knowledge/Skills Preferred:

• Previous guest service experience in a luxury private club, resort, spa or retail sales