Restaurant Assistant Manager

Sherwood “Shakey” Johnson loved ragtime music. He dreamed about having a place where his family and friends could get together, share some pizza and beer while listening - and often singing along – to favorite ragtime standards. So back in 1954 he scraped together his savings and opened the first Shakey’s Pizza Parlor & Ye Public House® at the corner of 57th and J Street in Sacramento CA. There was nothing like it.

An Assistant Manager is a second level supervisor/manager in our restaurants. The Assistant Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience. The Assistant Manager reports to the General Manager.

**Essential Duties And Responsibilities** (other duties may be assigned): * Create an environment of outstanding guest service * every day. * Assist General Manager in the hiring and development of team members and their ability to deliver the Shakey’s experience. * Coach the team members and shift leads to ensure flawless shift execution. * Assist the General Manager in the development of a positive learning environment and supportive training culture. * Assist General Manager in evaluating team member performance. * Provide daily performance feedback to team members. * Monitor inventory to ensure proper use of product. * Follow inventory control procedures and guidelines. * Assist General Manager with controlling daily labor schedule. * Assist in maintaining appropriate staffing levels through recruitment and selection. * Assist General Manager in maintaining a safe work environment and restaurant adherence to all safety standards. * Open and close restaurant as needed. * Perform inventory and product ordering as needed. * Follow cash handling policies and procedures as outlined in the Cash Handling policy. * Administer New Hire Orientation and team member Training. * Demonstrate fair and equal understanding and inclusion of the diversity of team member backgrounds, cultures and points of view. * Comply with ServSafe practices with regard to personal cleanliness and food handling. * Intermittently perform at various job stations as required by staffing and/or peak business period needs. * Consistently practice Shakey’s Signature Service Standards to ensure a quality Shakey’s experience. * Open and close the restaurant with responsibility for cash handling, assisting with receiving products, monitoring prep levels and restaurant cleanliness. * Responsible for the training and development of team members. * Acts with integrity, honesty and leadership that promotes Shakey’s values. * Ensures compliance with all labor laws and labor management costs to include proper execution of meal and rest periods and addresses any violations immediately (directly or through management staff). * Ensure daily, weekly, monthly logs are maintained (Open, Mid, Close checklist, Waste Log, Food Safety and Sanitation Checklist, Dough Usage, Critical Observations, Safety and Security and any other checklists deemed necessary to the successful operations of the restaurant). * Ability to manage time effectively while meeting all job responsibilities. * Check food quality and food temperatures throughout the day to maintain company and HACCP rules and regulations. * Consistently review restaurant operations to identify any problems, concerns and opportunities for improvement. * Provide coaching and feedback to team members and assess performance on an ongoing basis and disciplines when necessary. * Lead and motivate team members through positive and respectful leadership. * Communicate effectively in order to ensure that the excellent restaurant operations are consistently achieved * Lead a positive team environment by recognizing and reinforcing individual and team accomplishments. * Assist with scheduling, expense tracking, labor management, and local restaurant marketing. * Maintains regular and consistent attendance and punctuality and follows Restaurant Manager/Supervisor code of conduct. * Cross train in all other FOH and BOH positions and provide support to those work stations as needed. * Perform other duties and responsibilities as required or requested by your supervisor/manager. **Supervisory Responsibilities:** Oversees Shift Leads and Team Members in the restaurant and is responsible for the direction, coordination, and evaluation of the restaurant. The Assistant Manager leads and supervises direct reports to comply with the organization's policies and procedures, applicable laws and regulations. Supervisory responsibilities include interviewing, hiring, training employees, planning, assigning, and directing work, ensure meal and rest periods, appraise performance; reward and discipline employees, address complaints and resolving problems.

**Qualifications:** * Minimum 2 years experience in a lead position at Shakey’s or in a management position in the restaurant or retail industry. * Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays. * Must have reliable transportation, proof of vehicle insurance and clear MVR. * Strong communication skills (written and verbal). * Ability to use discretion and provide direction to the team. * Must be able to develop and maintain working relationships. * Ability to lead the team and communicate effectively, both verbally and in writing. * Must thrive in a fast paced environment. * Must have strong work ethic and accountability. * Ability to provide exceptional guest service that exceeds expectations. * Ability to exercise independent judgment. * Detail and action oriented. * Demonstrates integrity, trust, ethics and values. * Ability to learn and wear multiple hats during shift that include both BOH and FOH. * Must be able to follow all safety, health and sanitation procedures. * Must be able to successfully pass background and drug test. **Physical Demands:** While performing the duties of this job, the Assistant Manager is regularly required to stand and walk for long periods of time. The employee must regularly lift and/or move up to 30 pounds, frequently lift and/or move up to 60 pounds and occasionally lift and/or move up to 80-100 pounds. Ability to work with restaurant equipment (dough machine, ovens, fryers, knives, pots and pans, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Ability to work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. **Work Environments:** The noise level in the work environment may be moderate to loud with surrounding areas that may be wet, hot/cold, slippery or humid.