Customer Success Specialist

At Ultimate Software, we have always put our people first. This idea permeates our culture to its core. For over 25 years, it has driven us to create the innovative products and services we offer today. As a result, we enable our customers to put their people first—helping them build the people-centric environments they need to grow and meet their business goals.

Ultimate Software is opening a new office in the St. Louis market because of its continued growth and is seeking world- class customer service talent for our product support. A 12 week paid training program will prepare you to become a Customer Success Specialist in the growing field of Human Capital Management. At the end of the training, you will enter a career where you: * Capitalize on your customer service and account management skills * Support a Cloud-Based Enterprise Application with your software support skills * Are an integral part of a team that wants to experience working alongside professionals that support a world class software offering

* Provide in-depth support via phone, email or remote session for UltiPro * Deliver solutions by identifying problems, researching answers, and guiding users through corrective steps * Entering and maintaining customer call problem/description detail into Customer Relationship Management System * Resolves all customer issues and is empowered to make quality decisions as a Subject Matter Expert on behalf of Ultimate Software * Must work well in team settings and have the ability to problem solve and multitask. * Develop strong relationships with customers and internal partners

**Requirements:** * Professional experience utilizing strong customer service skills * Strong relationship building skills and account management experience * Highly experienced with technology with solid experience with MS Office * Strong team player, positive attitude, and passionate about providing World Class Customer Service * Strong decision-making, multi-tasking, analytical, verbal, and written communication skills * Supporting customers and/or end users within a hosted, Software as a Service offering preferred * Working with Human Resources, Payroll,or Benefits preferred * Experience in Banking, Logistics, Hospitality, or other customer focused industry preferred **Education/Certification/License:** BS/BA degree or equivalent experience