Support Business Partner

Uber, a San Francisco-based technology startup, is innovating at the intersection of lifestyle and logistics. Uber connects riders with safe, reliable, convenient transportation providers at a variety of price-points in cities around the world.

The Support Business Partner is the important conduit between the Community Operations and City Operations organizations at Uber. In this role, you’ll be responsible for interpreting and sharing key support insights with stakeholders, being a support-focused thought partner to city teams, and strategically communicating the support / Community Operations message with Ops (and vice versa). This is a highly strategic and consultative role that will require a data-driven mindset, strong communication skills, a passion for great service, and a diplomatic approach to working cross-functionally within an organization.

* Work closely with the CommOps Cities analyst and your fellow managers to deliver key support-related insights that will drive action in city and regional operations teams. * Provide feedback based on learnings from Community Operations to help inform and improve the quality of Ops activities * Collect and disseminate information about Ops activities to relevant CommOps teams (and vice versa) * Develop a close relationship with key ops stakeholders to help ensure the support perspective is represented in decision making and process development * Own big-picture development of support programs targeted toward Ops teams, including training and Customer Obsession programming * Collaborate with other Community Operations teams to scale up local support improvements and assist with local roll-outs of national initiatives

* 2-5 years of experience using data to drive business decisions; High growth, technology, strategy consulting backgrounds preferred * Experience working in a support environment highly preferred (contact management analytics, Zendesk API familiarity, etc.) * Proven experience with stakeholder management and communicating cross-functionally * Superior written and verbal communication skills * Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must! * Experience presenting data visually * Strong Excel / data management skills