Security Analyst of SOC

Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs.

A Security Analyst is a member of Security Operations Center (SOC) platform support team for Enterprise Customer Care, our managed security services practice. In addition to possessing deep technical knowledge, a Security Analyst interacts extensively with customers and partners using polite professional etiquette.

• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
• Configure, manage, and upgrade Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS) platforms.
• Analyze and respond to security events from FWs, IDS, IPS, AV and other security data sources.
• Interface with a variety of customers in a polite, positive, and professional manner.
• Take responsibility for customer satisfaction and overall success of managed services.
• Respond in a timely manner (within documented SLA) to support tickets.
• Be available, ready, and able to promptly handle incoming support calls in support of our contractual customer SLA’s
• Document actions in tickets to effectively communicate information internally and to customers.
• Respond to needs and questions of customers concerning their access to network resources through their managed device.
• Adhere to policies, procedures, and security practices.
• Resolve problems independently and follow documented escalation procedures.

Skills & Knowledge Requirements:

Must have intermediate skills/knowledge in some of the following:

• Network security concepts & Information security best practices
• Unix / Linux operating systems
• TCP/IP networking
• IP Tables/Packet filter firewalls
• Cisco network security products
• Fortinet security products
• Palo Alto security products
• Juniper / NetScreen security products

Additional Desired Experience:

• Excellent customer service skills
• 1 or more years of information security or networking experience
• Excellent analytical thinking and problem solving skills
• Strong English communication skills (oral and written)
• Self managed and team oriented
• Deadline and detail oriented
• Highly motivated
• Other major vendor network security products

Required:

English: Demonstrated Fluency

Preferred:

• At least 2 year experience in Information Security or Networking
• Preferred candidates will have one or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP or other security specific vendor/product certifications

Education:

We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.