Security Analyst of SOC

Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs.

A Security Analyst is a member of Security Operations Center (SOC) platform support team for Enterprise Customer Care, our managed security services practice. In addition to possessing deep technical knowledge, a Security Analyst interacts extensively with customers and partners using polite professional etiquette.

* Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems. * Configure, manage, and upgrade Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS) platforms. * Analyze and respond to security events from FWs, IDS, IPS, AV and other security data sources. * Interface with a variety of customers in a polite, positive, and professional manner. * Take responsibility for customer satisfaction and overall success of managed services. * Respond in a timely manner (within documented SLA) to support tickets. * Be available, ready, and able to promptly handle incoming support calls in support of our contractual customer SLA’s * Document actions in tickets to effectively communicate information internally and to customers. * Respond to needs and questions of customers concerning their access to network resources through their managed device. * Adhere to policies, procedures, and security practices. * Resolve problems independently and follow documented escalation procedures.

**Skills & Knowledge Requirements:** Must have intermediate skills/knowledge in some of the following: * Network security concepts & Information security best practices * Unix / Linux operating systems * TCP/IP networking * IP Tables/Packet filter firewalls * Cisco network security products * Fortinet security products * Palo Alto security products * Juniper / NetScreen security products **Additional Desired Experience:** * Excellent customer service skills * 1 or more years of information security or networking experience * Excellent analytical thinking and problem solving skills * Strong English communication skills (oral and written) * Self managed and team oriented * Deadline and detail oriented * Highly motivated * Other major vendor network security products **Required:** English: Demonstrated Fluency **Preferred:** * At least 2 year experience in Information Security or Networking * Preferred candidates will have one or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP or other security specific vendor/product certifications **Education:** We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.