Technical Helpdesk Associate Job

At TriZetto, we know that a company is nothing without its associates. That’s why we strive to attract and keep the best in the business. To do that, we’ve created a culture that values, rewards, and nurtures the people who make TriZetto run. We offer our associates a number of opportunities to further develop their career, including Associate Professional Development, Leadership Development Program, and TriZetto Academy.

Customer Service Representative Providing technical assistance and support via phone and email to TriZetto Provider Solutions’ internal/external clients, trading partners and vendors who are utilizing TriZetto products under moderate supervision.

- Answering a high volume of inbound technical phone calls and emails. - Troubleshooting, diagnosing and resolving technical issues with high First Contact Resolution rates (FCR). - Following established policies, procedures, processes and workflows to ensure appropriate resolution of issues of moderate scope. - Documenting all issues, comments and resolutions in appropriate software system applications. - Identifying and communicating training opportunities to Level I team members; “nesting” with new representatives as needed. - Responding to inquiries through all inbound channels.

- High school diploma, GED Certificate or equivalency. Associate's or Bachelor's degree in Healthcare Management preferred. - Minimum of two years' experience in customer service including six months in a lower level customer care representative role. Coaching experience. - Technical expertise with specialized applications, including knowledge of hardware, software, applications and preferred vendor systems. - Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g.,. 837, 835, 270/271, and 276/277). - Ability to provide feedback to others in a professional manner. - Excellent written and verbal communication skills. - Ability to build collaborative relationships with diverse groups. - No travel.