Field Service Engineer

Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. Headquartered in Brentwood, TN, (with Regional offices in Plano, TX) Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service oriented outpatient environment.

Nationwide outpatient imaging company is seeking an experienced Field Service Engineer in Austin, Texas. The Field Service Engineer (FSE) works within an assigned geographical area and is accountable for the daily service repair needs of designated Imaging equipment and for driving customer satisfaction. Working closely with Center Managers and Senior Management the FSE is key to expedites the resolution of service issues and ensures high-quality service delivery.

* Troubleshooting, installation, maintenance and service repair needs on designated equipment * Service as a second level escalation point for service issues for designated modalities as needed * Maintaining daily communication with center manager, where applicable, and end users directly to ensure resolution and proper follow-up, leading to customer satisfaction * Sharing knowledge and coaching other members of the team on an on-going basis * Support the business to achieve product serviceability and reliability, quality trend analysis * Providing remote and on-site technical support to end users * Drive the Material consumption and Purchased Service cost improvement initiatives to reach service cost goals * Leading Installation activities as needed within assigned area, ensuring safety and quality measures are taken * Design, track and complete on-time and accurate Preventative Maintenance and Field Modification Instruction for each assigned center * Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts and managing cycle times * May include basic/refresher application training of clinical staff on designated equipment * Continually building modality expertise by staying abreast of R&D and new product introductions and other relevant modality enhancements * This position involves working around radiation, machines, electrical machinery, chemicals, unprotected heights and operation of motor vehicles.

**Desired Characteristics** * Previous experience diagnosing and repairing Siemens / GE / Philips CT/MR/XR medical imaging equipment. Ultrasound experience a plus. * Establishes good relationships with centers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict. * Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Complies with legal obligations and safety requirements. * Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job. * Keeps up to date with market information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness. **Requirements** * Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education; Or Associates Degree with 2+ years of experience servicing electronic equipment or Qualified and participated in the formal OEM Biomed/FE Services Internship or Military Externship program Or a High School Diploma/GED and 6+ years of experience servicing electronic equipment. * Experience interfacing with both internal team members and external customers as part of a solution based service process * Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment * Experience troubleshooting and responding to customer concerns * Experience with Web applications as well as Microsoft suite of products * The company will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.