Community Experience

Everything we do gives you more opportunities to make great art. We started printing on tees and then we realized tons of products make great canvases. We seek out these canvases, so you can continue to make and pick the best art. The weird art. The geeky art. The beautiful art. And when you buy from us, you support great art.

Our Community Experience team is responsible for keeping this community of artists, designers, and Shop Owners happy and vibrant while also supporting our customer base. In doing this, our Community Experience team lives out the Threadless voice every day in their work- they naturally possess the upbeat attitude and friendly communication style found on Threadless.com.

**Our Community Experience team is made up of 3 groups:** * Help Team: Supporting the Threadless Site, Community, and Customers * Artist Relations: Communicating with our Artist Community, Designers, and Artist Shop Owners * Shop Support: Helping Artist Shop Owners and their Customers If you enjoy communicating and helping out people daily, we'd love to hear from you. **What you'll be doing:** * 40 hour work week with a Monday through Friday 9am to 5pm schedule. Some overtime and weekend hours will be required at peak times. * This position is seasonal with a 90 day term contract. There is potential to translate into a full-time position based on merit and exceptional work. * Provide creative resolutions, product/website/order support, and occasionally damage control through written communication via email tickets (Help Scout) and real-time customer communication platform (Intercom). * Recommend solutions and workarounds to escalated situations through troubleshooting and collaborative problem solving. * Average about 80- 100 conversations a day with a goal of > 90% Customer Happiness rating.

* Bachelor degree or equivalent experience. * 2 - 4 years work experience in a support-related industry. Experience with customer or account support for online commerce or digital product is a plus. * Disciplined self-starter, dependable, and willing to go the extra mile to deliver the best experience. You truly enjoy helping others. * You are proactive and persistent. You're not afraid to ask questions, and are willing to ask for help and receive feedback from a team of peers. * You have great attention to detail, type like a whiz, and grammar is a THING. You choose words, emojis, gifs, and punctuation carefully. * Ability to thrive in a dynamic, loosely structured environment. You can adapt to fit a diverse range of personalities and situations with different tones and communication styles. * You can pivot and are not stuck in doing things a certain way. You recognize that customers' needs may be dramatically different and the company atmosphere can change almost overnight. You are adaptable, learn quickly, and won't be thrown by having to switch your focus. * Familiarity with our company, culture, and e-commerce site is a plus. * Must love fun (if you don't love fun, forget about it).