Claims Manager

The Main Street America Group offers insurance exclusively through independent agents. Since 1923, we have partnered with independent agents to offer consumers a variety of important insurance coverages. Our continued commitment to consumers and independent agents has contributed to our growth and success. Today, Main Street America offers property and casualty insurance in 36 states, surety bonds in 45 states and the District of Columbia and annually writes more than $1 billion in premium.

This position is responsible for the direction of daily activities and work product of the Casualty claim handling unit, and monitors and ensures the quality of claims handling, customer service and financial management within the unit. Actively supports creation of MSA’s customer service culture. Due to the financial responsibilities of this position, all candidates will be subject to credit check process.

* Associate’s degree with continuing industry education (SCLA, AIC, CPCU, CIC). Bachelor’s degree is preferred. * Minimum 7 years claims experience. * 3 to 5 years supervisory experience is preferred including litigation management. * Progressive career beginning development. * Strong organizational and communication skills. * Financial and claim data analysis ability. Role Competencies: * Act with Integrity – Demonstrates principled leadership and sound business ethics. * Manage Execution - Focuses on the key elements of execution, including delegation, setting expectations, measuring performance, and holding people accountable. * Drive for Results - Continuously focused on achieving/exceeding goals and objectives. Sets high standards of performance; pursues aggressive goals and works hard to achieve them. * Foster Teamwork - Ability to form, build and manage effective teams. * Coaching and Development - Ability to encourage, motivate and guide individuals and teams in learning and improving effectiveness. Technical Competencies: * Negotiation and Settlement - Knowledge of principles, techniques and practices of negotiation and settlement of claims. * Claims Investigation - Knowledge of how to gather necessary information to determine damage, liability, subrogation and other case-specific issues. * Claims Knowledge - Knowledge of the full spectrum of activities, practices, tools, and considerations for managing the claims adjustment process. * Coverage Evaluation - Knowledge of how to locate policy information and interpret policy language as it applies to a specific claim. * Loss Assessment, Evaluation and Reserving - Knowledge of how to estimate the cost of a loss and to reserve that amount for eventual resolution. * Litigation Management - Knowledge of substantive and procedural law and ability to apply that knowledge to legal negotiation and formal litigation.