Collections Manager, TDAF

TD Bank

(Greenville, South Carolina)
Full Time
Job Posting Details
About TD Bank
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
Summary
The Collection Supervisor II supervises one or more business unit or section of the Collection or Recovery Department such as loss mitigation, bankruptcy, probate, workout or department computer system support.
Responsibilities
* Supervises day-to-day activities of a larger collections unit, or section of a unit ensuring that processes are conducted efficiently and timely and according to established policies and procedures. * Assigns, prioritizes and monitors work of staff. * Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary. * Supervises between 8 and 20 employees. * Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees. * Contributes to the management of department data processing, telephone and other systems. Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate. Integrates new systems and upgrades into unit operations as needed. * Participates in development and management of department budget, including managing collections activities in own area to an assigned charge off budget goal. * Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management. * Audits staff work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained. * Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed. * Monitors and records staff performance. Provides coaching and counseling as needed with the direction of Unit Manager. * Assists Unit Manager in preparing and communicating performance assessments for staff supervised.
Ideal Candidate
* High School Diploma or GED * 5+ Years of related experience * Strong understanding of collections activities and specific unit practices. * Detailed knowledge of related legal and regulatory guidelines. * Supervisory experience preferred. * Strong problem solving skills. * Proven organizational ability. * Advanced Communication skills, both verbal and written. * Experience with related systems and software. * PC skills. * Inclusiveness

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