Community Specialist

Symphony has attracted the world’s top financial institutions with a $66 million investment to develop a scalable, cloud-based and highly secure collaboration and communication platform that will address the enterprise and compliance requirements for the financial services industry.

The Community Specialist, working in conjunction with the Account Management and Sales teams will be responsible for driving customer adoption and engagement. They will be the ones showing users how to use Symphony, thinking of creative ways to transform their workflow inside Symphony, and gathering valuable feedback to continuously improve the platform. The Community Specialist will create a persistent focus on customer satisfaction and success finding innovative solutions to help the customer achieve their business goals.

* Work closely with account management team to drive adoption of Symphony services for customers * Drive customer success through 1:1 training sessions, and customized deployment programs as defined with customers * Determine ways for customers to best utilize Symphony to meet their business needs and requirements by becoming a Subject Matter Expert * Capture new software requirements through customer engagement * Capture feedback from end user sessions and coordinate with sales team and product sponsors to ensure requirements/feature requests are met * Help define metrics for measuring customer success - namely capturing data that shows adoption and usage across customer sites

* 0-2 years experience in customer relationship management * Bachelors degree required * Experience supporting Financial services customers - either in Support or Customer Relationship Management * Basic understanding of Financial services (buy-side / sell-side) * Superlative interpersonal skills; high degree of patience and tact; Must be able cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally * High energy and enthusiasm * Must enjoy fast-paced environment, spending time on site with clients, and interacting with multiple end users on a daily basis * Excellent written and communication skills; able to communicate effectively in English; strong presentation skills * Detail oriented * Able to organize, prioritize and coordinate multiple tasks under daily deadlines * Able to work under pressure * Willing to hold yourself and others accountable for a high level of performance and integrity * Must be willing to travel extensively * Experience with enterprise communication services and / or social media is a huge plus