Customer Care Representative

Spokeo

(Pasadena, California)
Full Time
Job Posting Details
About Spokeo
Founded in 2006 by Stanford alums, Spokeo is a search engine focused on helping people research and reconnect. Spokeo has grown to become a leader on the cutting edge of people search technology with more than 18 million unique visitors a month.
Summary
Spokeo is looking for a few awesome individuals to join our Customer Care team. Spokeo builds innovative products that make your world more transparent. We help you know the people around you better so you can be more connected, more protected, and trust a little easier. This position demands versatility, as we are a fast-paced environment. We are searching for people who are not just going to get the job 'done' but also go beyond the call of duty. There are often opportunities for promotion and for that reason, we look for people who show a special quality to take our department and company to the next level.
Responsibilities
* Accurately, quickly, and efficiently handle customer contacts via phone (for billing and retention, technical troubleshooting, content questions, etc.) * Translate technological jargon in a way that users like your parents or grandparents could easily understand. * Take key user feedback, and quickly and concisely pass it to the appropriate department (so we can keep improving the user experience).
Ideal Candidate
* A college degree or some college experience * Retention/Sales background preferred * Communicate pleasantly and effectively over the phone * Work both independently and with others at a high level * Display dedication to the company and your team * Is flexible and available to work shifts outside of normal business hours * Stays current with all things tech
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Top Salary, Medical, Dental, and Vision Benefits.

Pasadena, California
Skills Desired
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  • Billing
  • Communication
  • Customer Care
  • Phone Calls
  • Retention
  • Sales
  • Troubleshooting
  • User Experience (UX)

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