Customer Care Representative

Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 16 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower back-haul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services.

As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.

**Ideal Candidates Demonstrate:** * Versatile and cool under pressure * “Can do” attitude prevailing over a fast-paced variety of customer concerns * Excellent written, verbal and interpersonal communication skills * Ability to perform business math calculations including itemizing a bill * Problem-solving skills and ability to resolve discrepancies **Preferred Qualifications** * Strong organization skills and the ability to manage multiple tasks * 6 months or more customer service experience; 1 or more years preferred * 6 months or more working with multiple software applications; 1 or more years preferred * 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.