Customer Care Representative

The SmartPractice mission is to improve world health by making it easier for practitioners to focus on patient care. The passion to make a measurable difference worldwide drives our day-to-day and long-term strategic decisions.

• Process orders via incoming phone calls, fax, email, web & mail. Cross/suggestive/up sell complimentary products & monthly marketing driven promotions on an order level.
• Be knowledgeable and updated on our products & services. Answer account & product inquiries via phone & email. Make outbound calls or email customers to follow-up on account & product inquiries. Address adverse actions when necessary. Run reports daily and/or weekly to ensure customer satisfaction. Document as necessary.
• Protect the integrity of the database by entering accurate information.
• Accept monitoring and coaching feedback. Participate in ongoing training.
• Able to perform the above functions on a computer as scheduled daily (depending on your shift).

• Order entry experience in a fast paced business environment highly preferred
• Patient, flexible, team oriented, disciplined, ability to work under pressure, high energy and fun competitive attitude.
• Excellent written and verbal skills
• Ability to build rapport via the phone with customers
• Good telephone techniques, etiquette, and great organizational skills
• Ability to learn new topics and skills quickly
• Able to manage multiple tasks and responsibilities
• Must have the ability to work well within a team environment with strong attention to detail in a fast paced environment
• Computer and typing skills required