Customer Account Specialist

CREE

(Racine, Wisconsin)
Full Time
Job Posting Details
About CREE
At Cree, we’re always on. We believe that meaningful change happens through sheer force of will and the determination of a team solving a problem, and we’re unafraid to kick down the door to make it happen.
Summary
Work within a customer-focused team environment. Provide prompt and courteous handling of all customer service aspects, which may include but not limited to; customer inquires, correspondence via fax messages, e-mail, and telephone calls.
Responsibilities
* Receive, research and respond to customer inquiries and requests via phone, fax, mail, e-mail or in person. * Process orders/quotes by entering catalog numbers/descriptions, pricing, and terms and conditions. * Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, etc. * Process and follows up on less complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement. * Compile documentation, records, written correspondence and files pertinent to customer orders, complaints, etc. Maintain follow up report on open quotations and all hold for release orders. * Maintain basic familiarity with products, applications, pricing, warranties, sales policies and procedures, etc. * Maintain working relationships with supporting departments (such as Exception Resolution, Application Engineering, etc.) * Perform limited troubleshooting such as ensuring parts ordered are complete. * Participate in departmental/team meetings and training programs. * Quality (RGA% and call monitoring scores) must meet or exceed department expectations. * Follow Customer Service Behavioral Expectations.
Ideal Candidate
* High School Diploma minimum. Associates Degree or Bachelor’s degree desired or 2+ years of previous customer service experience. * Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat.

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.